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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

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SET RULES

This is a private board. As such, decisions made are final.
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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 3: Respect the forum purpose and structure
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- Do not post using the color red. This color is reserved for moderators.
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lack of management\ spit in my face

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  • Lack of management\ spit in my face

    Hello, this is a post for the players rather than Aaron... so here goes.

    I, a week ago or so, spend a significan amount of cash into this game especially for the upcoming dragon boost event that came up, which if you remember, had a screw up with the announcement.
    The initial announcement was a false one, thus making a lot of playing including myself spend ALL our reserved stones and gems based on that misleading false announcement.
    I have written a ticket about it, PMed Aaron himself arounf 4 times, with no luck. It was informed to me by a friend ingame that he DID receive treatment while he PMed Aaron... yet I was completely ignored.

    I opened a thread abot the issue, because my PMs were in vain. There was even more people complaining abot the same thing in that very thread, yet the thread got closed and deleted, once again, a spit in my face as a spender.

    I know for a fact now, that this company is taking her customers for granted, and I know for a fact that I wont spend another single penny on this game unless i see some improvement...
    Too many screw ups and yet nothing changes.. this is beyond ridiculous! And now this? My cry for help gets deleted off the forums with no answer, no reason displayed?
    I wont start with a rally such as " I call of you guys to not buy gems" and such. But you probably should think twice before you do.


    Thanks, Matt.

    ign :fire deek in space

  • #2
    Your best bet is to contact customer support either in game under settings menu. Help. Scroll down to support click submit bug.
    Or use the following link http://kabam.force.com/?data=Z2FtZV9...S42LjA=.webloc

    Comment


    • #3
      Already have and got ignored as well.

      Comment


      • #4
        bump, stop ignoring me and at least give me a reason why am i being ignored.

        Comment


        • #5
          How much is a "significant amount of cash"?

          Comment


          • #6
            Does it matter? money is money. over 200 bucks, thats for sure, just for the record

            Comment


            • #7
              Sorry Vhy, I didn't respond here because Cre8tor provided the best answer: contact customer support. I can only provided very limited support through the forums themselves, regardless of what your friend might have claimed. Please note that while the timing of the messaging was indeed inconsistent, the event officially began when the first message arrived. Nonetheless, if you contact support they might be able to help you with the 3,150 gems you spent on Dec. 13, before the second message arrived.

              Thanks,
              Aaron

              Comment


              • #8
                That's exactly my problem, i already wrote 2 tickets, and both got ignored. I know you're a busy man, and i'm not pointing fingers, but this is getting out of hand.

                Comment


                • #9
                  .... And again i'm being ignored ...
                  This is ridiculous ....

                  Comment


                  • #10
                    You aren't being ignored. I have asked you to submit a support ticket. That is all I can do. I cannot help you through the forums.

                    Please make sure to submit your ticket in-game, via the help section. Do not use a link that somebody else has provided for you.

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