Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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- Do not post using the color red. This color is reserved for moderators.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account hacked or reset?

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  • #31
    Missing Cards - Reseted Account

    Dear Kabam Team!

    To say that im upset is a understatemebt.

    I donated some Euro in this game and the very least i expect for that is a running and working game.

    To loose some lvls, cards and arena tickets after an error is NOT working.

    Even the cards i recieved from donating are missing, as well as boss cards (2x morbius and at least 6x fenric) as well as the evebt cards and arena tickets i safed till my deck is finished!

    I hope that the community is something you value and solve this fast AND properly!!

    If you need my acc name, whyever (you should see it anyway on this post) message me..



    • #32
      Calm Down Everyone

      Please be calm. Everyone has lost something. It's very early morning at Kabam place. They will look into it once office is open.

      The best thing to do right now is wait for them and don't do anything to further the damage. Kabam office will open in few hours time. Just be cool and hope for the best. Btw I am also a spender and lost something.


      • #33
        happened to me to, went back 9 lvls and lost my t4 fenric and morbius amongst other cards that i got through gems , i didnt have many pots or tickets but the cards cost a lot of real money and still no word from kabam


        • #34
          They will reply in time but for the time beeing I suggest you do not do anything In the game !


          • #35
            Just be calm and don't do anything until they reply .


            • #36
              Originally posted by Lord Hagar View Post
              I've also had the same problem - not to mention about 200hrs of farming and 4 5-star cards...
              Same problem for me.


              • #37
                Originally posted by bayuthea View Post
                My account suddenly rolled back to level 65 just now, lost all of my card obtained and leveled up after that. This is very frustating as I already level 80, got many 5* and also some cards max leveled .
                I've spent real money in this game and expect fair treatment, please Kabam mitigate the issues
                Well you only got rolled back 15 lvl's. Three hours ago i was at lvl 67 now i'm at level 11 and almost without any of the cards i had.


                • #38
                  My account reset to 3/4 weeks ago I lost lots of cards and tickets and streak and others find solution please my in game is Hamdy ,, thank u


                  • #39
                    I think sever failed and Old server kicked in with Old back up.


                    • #40
                      And I have lost... NOTHING !!! Just farmed to top of arenas, because most of players were deleted from rank lists.
                      Another good thing - all bosses reset, so let the farm begins again !


                      • #41
                        Even the oldest players did have rollback ? I don't understand why everything is perfectly fine for me, was playing on both crashes and everything seems ok. To be honest I'm even happy with it, coz of couple of resets in arena and on bosses.


                        • #42
                          This kind of mistake should not be tolerated, it is fatal and very serious.


                          • #43
                            Maintenance on servers kicked in they better solve everything and compensate a little bit otherwise they are dead


                            • #44
                              Originally posted by Noobieuaeadzad View Post
                              Maintenance on servers kicked in they better solve everything and compensate a little bit otherwise they are dead
                              ^ this, compensate.


                              • #45
                                Omg server offline for 5 hours