Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Account hacked or reset?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    Missing Cards - Reseted Account

    Dear Kabam Team!

    To say that im upset is a understatemebt.

    I donated some Euro in this game and the very least i expect for that is a running and working game.

    To loose some lvls, cards and arena tickets after an error is NOT working.

    Even the cards i recieved from donating are missing, as well as boss cards (2x morbius and at least 6x fenric) as well as the evebt cards and arena tickets i safed till my deck is finished!

    I hope that the community is something you value and solve this fast AND properly!!

    If you need my acc name, whyever (you should see it anyway on this post) message me..

    Regards

    Comment


    • #32
      Calm Down Everyone

      Please be calm. Everyone has lost something. It's very early morning at Kabam place. They will look into it once office is open.

      The best thing to do right now is wait for them and don't do anything to further the damage. Kabam office will open in few hours time. Just be cool and hope for the best. Btw I am also a spender and lost something.

      Comment


      • #33
        happened to me to, went back 9 lvls and lost my t4 fenric and morbius amongst other cards that i got through gems , i didnt have many pots or tickets but the cards cost a lot of real money and still no word from kabam

        Comment


        • #34
          They will reply in time but for the time beeing I suggest you do not do anything In the game !

          Comment


          • #35
            Just be calm and don't do anything until they reply .

            Comment


            • #36
              Originally posted by Lord Hagar View Post
              I've also had the same problem - not to mention about 200hrs of farming and 4 5-star cards...
              Same problem for me.

              Comment


              • #37
                Originally posted by bayuthea View Post
                My account suddenly rolled back to level 65 just now, lost all of my card obtained and leveled up after that. This is very frustating as I already level 80, got many 5* and also some cards max leveled .
                I've spent real money in this game and expect fair treatment, please Kabam mitigate the issues
                Well you only got rolled back 15 lvl's. Three hours ago i was at lvl 67 now i'm at level 11 and almost without any of the cards i had.

                Comment


                • #38
                  My account reset to 3/4 weeks ago I lost lots of cards and tickets and streak and others find solution please my in game is Hamdy ,, thank u

                  Comment


                  • #39
                    I think sever failed and Old server kicked in with Old back up.

                    Comment


                    • #40
                      And I have lost... NOTHING !!! Just farmed to top of arenas, because most of players were deleted from rank lists.
                      Another good thing - all bosses reset, so let the farm begins again !

                      Comment


                      • #41
                        Even the oldest players did have rollback ? I don't understand why everything is perfectly fine for me, was playing on both crashes and everything seems ok. To be honest I'm even happy with it, coz of couple of resets in arena and on bosses.

                        Comment


                        • #42
                          This kind of mistake should not be tolerated, it is fatal and very serious.

                          Comment


                          • #43
                            Maintenance on servers kicked in they better solve everything and compensate a little bit otherwise they are dead

                            Comment


                            • #44
                              Originally posted by Noobieuaeadzad View Post
                              Maintenance on servers kicked in they better solve everything and compensate a little bit otherwise they are dead
                              ^ this, compensate.

                              Comment


                              • #45
                                Omg server offline for 5 hours

                                Comment

                                Working...
                                X