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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account hacked or reset?

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  • #16
    Originally posted by bayuthea View Post
    My account suddenly rolled back to level 65 just now, lost all of my card obtained and leveled up after that. This is very frustating as I already level 80, got many 5* and also some cards max leveled .
    I've spent real money in this game and expect fair treatment, please Kabam mitigate the issues
    Same thing hapenned to me and others. Looks like the game rolled back weeks behind.

    Comment


    • #17
      Huge beug

      Wtf happened to my team, tickets, cards, lvl of cards??????????
      It's like Im ONE month ago
      CAN u explain? Just lost 100€ !!!!

      Comment


      • #18
        What the hell is going on !!*!!! This game just went back several weeks and everybody's accounts are a mess. Evovlves are gone. Cards are gone. Rank in current arenas are gone tickets are gone treasury is empty. Everything is set back like some idiot loaded an old version of the game on to the international server. What the HELL of all the screw ups kabam has pulled this is by far the worst. If this is not restored this game is dead.

        Comment


        • #19
          Lost 2 levels and over 1 evo on each card =="

          Comment


          • #20
            Yup, their servers got rolled back. Probably happened to everyone. Big issue if they can't restore players' accounts.

            Comment


            • #21
              Same here

              Originally posted by Ridian View Post
              game rollback WTF!!!! my account turn 3 weaks ago.
              It just happened to me today too. All my Fenrics and obieses and other hard won cards all gone! HELP!

              Comment


              • #22
                Originally posted by UnholyBeastDK View Post
                What the hell is going on !!*!!! This game just went back several weeks and everybody's accounts are a mess. Evovlves are gone. Cards are gone. Rank in current arenas are gone tickets are gone treasury is empty. Everything is set back like some idiot loaded an old version of the game on to the international server. What the HELL of all the screw ups kabam has pulled this is by far the worst. If this is not restored this game is dead.
                What a team that running this game. That kind of error is fatal to a game. The thing should not be resolved by giving back all we have. Serious compensations are needed. Don't just say sorry. We might consider legal settlement.

                Comment


                • #23
                  Got the same around here
                  Lost tickets, levels, cards' levels, cards 5*, about 100€, stamina and mana potion, can you fix it???

                  Comment


                  • #24
                    Account back to old state

                    Hello,

                    seems like my account have been set to an old state of backup or something. I have spent at least 150 EUR to Kabam to get good cards - now they are gone.
                    Please can you check whats going on?
                    My ingame name is juan and i am on kay-4.

                    Hope you can fix it!!!! Or I want my spended money back.

                    Comment


                    • #25
                      3...2...1 refunds will start soon if they don't recover everybody's accounts like they were before this huge screw-up. I'm not doing anything on my account until my character is restored.

                      Comment


                      • #26

                        I've lost a crapload of mana potions, stamina potions, arena tickets and more. Cards I've enhanced and evolved to t4 are back to where they were weeks ago, and other cards I've got since then are gone as well. Very, very unhappy.

                        Comment


                        • #27
                          Not just Arthur-1. Many realms have been affected. My guess is all of them.

                          Comment


                          • #28
                            Come On!!

                            What the heck, after halloween. All went back??? What's wrong with you Game Masters? Please give us back our TRUE account!!!

                            Comment


                            • #29
                              But somebody on chat say my account didnt happen anything :S

                              Comment


                              • #30
                                Originally posted by wad0718 View Post
                                Dear Kabam,
                                I spent quite a lot on this game, and today my account suddenly got hacked or reset. I was lv80 long ago and now my account is lv76. I lost a lot of my five star cards therefore. I was quite angry with that. I don't know what happened. I am on Realm Bedivere-13. My account name should be phantom [email protected]@, but now it was changed back to my previous name long before as wad0718.
                                Same thing happened to me... I lost almost half of my progress... Please fix it kabam... Or restore our accounts.. I've spend quite some time and money for this game.

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