Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Account hacked or reset?

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  • #16
    Originally posted by bayuthea View Post
    My account suddenly rolled back to level 65 just now, lost all of my card obtained and leveled up after that. This is very frustating as I already level 80, got many 5* and also some cards max leveled .
    I've spent real money in this game and expect fair treatment, please Kabam mitigate the issues
    Same thing hapenned to me and others. Looks like the game rolled back weeks behind.


    • #17
      Huge beug

      Wtf happened to my team, tickets, cards, lvl of cards??????????
      It's like Im ONE month ago
      CAN u explain? Just lost 100€ !!!!


      • #18
        What the hell is going on !!*!!! This game just went back several weeks and everybody's accounts are a mess. Evovlves are gone. Cards are gone. Rank in current arenas are gone tickets are gone treasury is empty. Everything is set back like some idiot loaded an old version of the game on to the international server. What the HELL of all the screw ups kabam has pulled this is by far the worst. If this is not restored this game is dead.


        • #19
          Lost 2 levels and over 1 evo on each card =="


          • #20
            Yup, their servers got rolled back. Probably happened to everyone. Big issue if they can't restore players' accounts.


            • #21
              Same here

              Originally posted by Ridian View Post
              game rollback WTF!!!! my account turn 3 weaks ago.
              It just happened to me today too. All my Fenrics and obieses and other hard won cards all gone! HELP!


              • #22
                Originally posted by UnholyBeastDK View Post
                What the hell is going on !!*!!! This game just went back several weeks and everybody's accounts are a mess. Evovlves are gone. Cards are gone. Rank in current arenas are gone tickets are gone treasury is empty. Everything is set back like some idiot loaded an old version of the game on to the international server. What the HELL of all the screw ups kabam has pulled this is by far the worst. If this is not restored this game is dead.
                What a team that running this game. That kind of error is fatal to a game. The thing should not be resolved by giving back all we have. Serious compensations are needed. Don't just say sorry. We might consider legal settlement.


                • #23
                  Got the same around here
                  Lost tickets, levels, cards' levels, cards 5*, about 100€, stamina and mana potion, can you fix it???


                  • #24
                    Account back to old state


                    seems like my account have been set to an old state of backup or something. I have spent at least 150 EUR to Kabam to get good cards - now they are gone.
                    Please can you check whats going on?
                    My ingame name is juan and i am on kay-4.

                    Hope you can fix it!!!! Or I want my spended money back.


                    • #25
                      3...2...1 refunds will start soon if they don't recover everybody's accounts like they were before this huge screw-up. I'm not doing anything on my account until my character is restored.


                      • #26

                        I've lost a crapload of mana potions, stamina potions, arena tickets and more. Cards I've enhanced and evolved to t4 are back to where they were weeks ago, and other cards I've got since then are gone as well. Very, very unhappy.


                        • #27
                          Not just Arthur-1. Many realms have been affected. My guess is all of them.


                          • #28
                            Come On!!

                            What the heck, after halloween. All went back??? What's wrong with you Game Masters? Please give us back our TRUE account!!!


                            • #29
                              But somebody on chat say my account didnt happen anything :S


                              • #30
                                Originally posted by wad0718 View Post
                                Dear Kabam,
                                I spent quite a lot on this game, and today my account suddenly got hacked or reset. I was lv80 long ago and now my account is lv76. I lost a lot of my five star cards therefore. I was quite angry with that. I don't know what happened. I am on Realm Bedivere-13. My account name should be phantom [email protected]@, but now it was changed back to my previous name long before as wad0718.
                                Same thing happened to me... I lost almost half of my progress... Please fix it kabam... Or restore our accounts.. I've spend quite some time and money for this game.