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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account hacked or reset?

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  • Account hacked or reset?

    1002 came to me initially when I switched on from my iPhone to my android then when I tried to play it again on the iPhone the login succeeds but then it restarts asking the pswd again. And once I put in the pswd the error 1002 occurs.
    So now I deleted the app and re install it on my android device and now the error occurs on both devices.
    Argh... I can't play anymore... All the money and time i put into this game has gone to oblivion. Now I get to miss out on the arenas and login bonuses. A feedback would be appreciated ... Or my next step would be to request a full refund on my expenditures on HOC since it's meaningless when I can't play the damn game

  • #2
    I think I also have this problem. Aaron can you check anything is wrong?

    Comment


    • #3
      Same thing happened to me right now. Error 1002 and when i relogged, my character rolled back to level 76 and all my cards obtained after level 76 gone. Looks like everything got rolled back. Missing tons of cards and enhancements.

      Comment


      • #4
        Account hacked or reset?

        Dear Kabam,
        I spent quite a lot on this game, and today my account suddenly got hacked or reset. I was lv80 long ago and now my account is lv76. I lost a lot of my five star cards therefore. I was quite angry with that. I don't know what happened. I am on Realm Bedivere-13. My account name should be phantom [email protected]@, but now it was changed back to my previous name long before as wad0718.

        Comment


        • #5
          I have the same problem. Got no error, but many of my cards are lost. What's the problem?

          Comment


          • #6
            Originally posted by wad0718 View Post
            Dear Kabam,
            I spent quite a lot on this game, and today my account suddenly got hacked or reset. I was lv80 long ago and now my account is lv76. I lost a lot of my five star cards therefore. I was quite angry with that. I don't know what happened. I am on Realm Bedivere-13. My account name should be phantom [email protected]@, but now it was changed back to my previous name long before as wad0718.
            The same problem with my account.Some carrd tier4 down to tier2, HP 180k down 142K.Plz check urgent

            Comment


            • #7
              It all happens in a sudden and while i was farming the city 1 end boss father, a message pops out telling me that my account was logged on other devices and i need to restart the game. And after the restart, my stamina and mana go to full level, but i was reset back to lv76. I need explanation and fix to that.

              Comment


              • #8
                Help! Account back to one month ago!

                I was playing normally when suddenly the message you got logged out because you logged in another device appeared. First this is weird

                I relaunch the game only to find out all my progress from a month ago is completely gone
                My gems are still here but my money, cards, tickets, stone, etc Everything is GONE!
                Please help ASAP !
                Thanks
                Bora-6 Vagou

                Comment


                • #9
                  Message, Rollback

                  Hi Aaron, we have problem on Arthur-1, we got message, your account is use from another device, only option was OK, then reset game, and then game works, but everyone lost something. I losted lvl 80, my cards, my tiers. Can you please figured it. We all beg you for it.

                  Comment


                  • #10
                    Originally posted by wad0718 View Post
                    Dear Kabam,
                    I spent quite a lot on this game, and today my account suddenly got hacked or reset. I was lv80 long ago and now my account is lv76. I lost a lot of my five star cards therefore. I was quite angry with that. I don't know what happened. I am on Realm Bedivere-13. My account name should be phantom [email protected]@, but now it was changed back to my previous name long before as wad0718.
                    I've also had the same problem - not to mention about 200hrs of farming and 4 5-star cards...

                    Comment


                    • #11
                      Originally posted by Noobieuaeadzad View Post
                      I was playing normally when suddenly the message you got logged out because you logged in another device appeared. First this is weird

                      I relaunch the game only to find out all my progress from a month ago is completely gone
                      My gems are still here but my money, cards, tickets, stone, etc Everything is GONE!
                      Please help ASAP !
                      Thanks
                      Bora-6 Vagou
                      same thing happens to me. Kabam is **** about that. We need compensation for that seriously.

                      Comment


                      • #12
                        allles weg

                        Leute was ist da los auf dem server kay4 sind alle um 20 level zurück gestuft worden und unsere ganzen guten karten sind verschwunden was ist da bitteschön los????????

                        Comment


                        • #13
                          game rollback WTF!!!! my account turn 3 weaks ago.

                          Comment


                          • #14
                            Account rolled back 15 level !!!!!

                            My account suddenly rolled back to level 65 just now, lost all of my card obtained and leveled up after that. This is very frustating as I already level 80, got many 5* and also some cards max leveled .
                            I've spent real money in this game and expect fair treatment, please Kabam mitigate the issues

                            Comment


                            • #15
                              I hope this problem gets fixed, I'm afraid to do anything on my account now. Losing 4 levels, so many cards and evolution tiers, it's insane.

                              Comment

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