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Cards lost during fatal error

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  • Cards lost during fatal error

    Good day,

    I am just posting here so support will hopefully read this.

    I opened 2 2,100 gem summon packages

    I got mhor,soulreaper,sirkay and 3 ysbaddens then the game restarted, when i looked in my deck all cards were not there including the 3 star cards. Please do something about this.

    I notice you guys dont reply to my support request anymore. Please tell me honestly if you guys are ignoring me or you guys just dont get my support tickets.

    I usually go to your help pages then press account billing then itunes purchases then contact support. Your billing support usually forwards me to the game support, is there a way i can directly contact game support, because maybe my ticket isnt forwarded.

    Thank you i do hope for apyou guys to reply asap

  • #2
    Yeah I also noticed that the system glitch and reset back few second. I am sure some data has been lost there due to that glitches because of the server reset. The only solution for Kabam is to check the payment record and compensate accordingly. In which the case they can't really be 100% sure of what card you have drawn. To be fair to you they have to compensate your lost gem and also maybe add on something nice as a compensation. A gentle reminder to Kabam, this is a paying customer who has gone through so many difficulties and still stay loyal to your game.


    • #3
      Todbe honest, im demanding the cards, i actually need the vards ive gotten. I've summoned 5 sets last night and didnt get anything decent.


      • #4
        There was all sorts of weirdness going on with the game this morning and this isn't the only card hiccup that players experienced. I don't know how to contact support other than what you said, but there should certainly be a way for Kabam to check your payments, gems and summon card history to confirm that you've lost cards that you should have gotten. 4,200 gems is certainly a lot and I would probably be mad myself if that happened to me.


        • #5
          I noticed the system errors today too, wish they fix this for you as it's huge lost


          • #6
            Hi Jelesey,

            Our systems indicate you have not used or lost gems on Champion Summons today (October 21).


            • #7
              I also noticed the same thing when i was questing and enhancing earlier. what is going on with this game? how come everything seems so broken here? it's 2013 why in the world can't you all provide a well functioning game? it's not like its 1993! Get better at making this game stress free! we are all tired complaining about your game. And hearing a person losing their cards because of a failure in your behalf? Unacceptable. where are you standards? geez.


              • #8
                That's the problem aaron my ipad also shows that you have not given me any cards for the money i spent.

                Please correct me if i'm wrong , isn't it a problem with your game i am complaining about? I can show you 10 pages of itunes receipts if u want proof.. To be honest i am annoyed that i needed the cards that i actually should've gotten if it were cards ididn'tneed it wouldn't bother me that much.


                • #9
                  why would jelesey bother posting here if he didnt lose any of his cards? are you saying he's lying? it's a computer failure in your behalf compensate the man who spends countless money to keep your bills paid or you bi-weekly pay checks rolling in your bank account. (SYSTEM GLITCH) even a 12 year old would know what happens if this stuff happens. horable so frustrating noobness. Omg


                  • #10
                    I spent thousands on this game.. And you seriously think i'm lying because of a few cards? I don't want gems. As you can see on your "records" i have a decent amount. I want the cards that i should've gotten.....


                    • #11
                      With respect, you both missed my point. Jelesey still has all 4,200 gems he claims to have spent this morning. He can simply re-use them.


                      • #12


                        • #13


                          • #14
                            Aaron, listen.... Money? I have money.... Gems??? I can buy gems.... But the cards that i needed will i get them once I opened another 2 sets? I am pointing out that i need those cards. I paid for those cards... I got lucky that i got those cards... So were the hell are those cards... I have 15k gems right now i buy every 15mins... Just to recharge my stam and mana... I dont need gems... I need you to work something out and give me the cards i won.....

                            Another thing, you are ignoring my private messages so maybe u haven't seen what your game support told me about helping me on my enhancement problem. The tier 3 earth elem thing... You guys say you are willing to help me and do everything that you can.. Now is it asking so much to be able to get even just 3 earth elems? I know it was my fault but you guys said you were going to help me? Where's the help was it all an act? If your game only had a lock function or even just a warning that i was going to use a tier 3 perfect evo card to upgrade a tier 1 card this problmes wouldn't happen... Too cheap? Or just too lazy??

                            I have been wronged... I wish i knew the game would crash like that so i could have just taken a screen shot.. But i didn't so it's all up to you, whatever you want to do. Tell me plain and simple that you will not fix the problem that you're game has caused so we'd finish fast. I asking you to press some buttons so you can make things right, i have to do more than push buttons to earn my money.


                            • #15
                              A supposedly fun & exciting game turning into a headache. best of luck jelesey