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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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SET RULES

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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Failed purchase, credit card charged.

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  • Failed purchase, credit card charged.

    Greetings,

    I'm a new player and i recently decided to contribute to the game by buying some gems. I bought 2100 runes for 26.99 €.

    Problem is, i received no gems whatsoever.

    Furthermore, it seems that Google Play won't even recognize my purchase: i didn't receive any e-mail with the receipt number. Even my order history on Google Play doesn't show anything.

    All of this wouldn't be a problem if my credit card wasn't charged, but it has.

    What can i do to solve the issue at hand? I have nothing to prove the existence my purchase aside from the bank statement of my credit card.

  • #2
    Nevermind, the money has been credited back to my card, but the problem remains, can't buy anything.

    "Your purchase has been cancelled because classified as risky purchase". Beats me

    Comment


    • #3
      Hm...I haven't seen this before.

      I recommend you submit a support ticket in-game. Those folks may be better able to assist you.

      Cheers,
      Aaron

      Comment


      • #4
        Originally posted by Aaron_Kabam View Post
        Hm...I haven't seen this before.

        I recommend you submit a support ticket in-game. Those folks may be better able to assist you.

        Cheers,
        Aaron

        I have the same problem today, bought by card a smallest package of gems, got a sms from bank that the card was charged to the kabam, but still no gems in game

        Comment


        • #5
          Originally posted by ILYA_SOUVOROV View Post
          I have the same problem today, bought by card a smallest package of gems, got a sms from bank that the card was charged to the kabam, but still no gems in game

          hello,

          i have the same problem- are the any news about it? because i want to buy something before the free-card-bonus is over... 24hours left ;(

          Comment


          • #6
            i got the same problem.

            Comment


            • #7
              Apparently the problem presents itself ONLY if you buy the 2100 gems package. Buying the 1400 and the 700 gems package for the same amount of money works. Go ahead and try, worked for me.

              Comment


              • #8
                someone ingame told me that the problem i've got is only @ android, not ios, can anybody verify this?

                Comment


                • #9
                  I am Having the same problem on Ios 7

                  Comment


                  • #10
                    do not worry guys, I have some xp with that bug, you can stimulate/accelerate the gems into your account this way - try to buy somthing you cannot buy - several times - it helps to recalculate your gems account

                    Comment


                    • #11
                      Originally posted by LANDON_WALD View Post
                      do not worry guys, I have some xp with that bug, you can stimulate/accelerate the gems into your account this way - try to buy somthing you cannot buy - several times - it helps to recalculate your gems account
                      But I cannot buy a 3500 gems pack via card as in concerns as too risky deal by Google
                      so pity I cannot get paladin card ...

                      Comment

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