Hey HOC_Sorceress,
Please help me, im not getting through to some support guy named Michael Young. Im trying to stay kind but this is getting really bad.
Im a veteran player since over 3 years, i Know what im talking about.
My party with cards and combos that does "45% decrease enemy party skill proc" has stopped working. The decrease enenmy party skill does not work. Ive sent screenshots of the party, of the card and combos. Ive sent video that shows a very simple opponent having his cards proceed every time every team. Everything wask working fine for a long time up untill two days ago. This Michael Young says that they have not recieved any reports of this even though that is not true. Many players are suffering from this problem. He is saying that everything is fine with my cards and that i need to understand that its per chance if this works. Thats totally wrong. Here are two mails he has sent to me. I can not play the game anymore. Im loosing in arenas, in trinity arena. I dont get the rewards from trinity that im normally getting. Please help me or I will have to stop playing.
Hi There!
Thank you for contacting us back.
I am extremely sorry for any inconvenience you came across. We have checked our log and was unable to find any such issue from our end.Also we have not received any such report from the other players yet. If you could provide us with the screenshot of the page showing the heroic skill of the combo which you are referring to, it will he helpful for us to investigate further and help you with the appropriate result.
Looking forward for your reply.
Best Greetings,
Your Gaea Mobile Support
Hi There!
Thank you for contacting us back.
We have just confirmed with our team that it just a chance to revive or decrease enemy proc skill with the heroic skill which you were supposed to received from the team combo. We are unable to find any issue with the heroic skills. The chances may vary from time to time depending on the player's luck. This is the way the heroic skill of this particular combo is designed. However, we have documented all the information you have provided so that we can further look into it and improve the chance of the heroic skills in the next game updates.
Thank you for your understanding in this regards.
Best Regards,
Your Gaeamobile Support
Please help me, im not getting through to some support guy named Michael Young. Im trying to stay kind but this is getting really bad.
Im a veteran player since over 3 years, i Know what im talking about.
My party with cards and combos that does "45% decrease enemy party skill proc" has stopped working. The decrease enenmy party skill does not work. Ive sent screenshots of the party, of the card and combos. Ive sent video that shows a very simple opponent having his cards proceed every time every team. Everything wask working fine for a long time up untill two days ago. This Michael Young says that they have not recieved any reports of this even though that is not true. Many players are suffering from this problem. He is saying that everything is fine with my cards and that i need to understand that its per chance if this works. Thats totally wrong. Here are two mails he has sent to me. I can not play the game anymore. Im loosing in arenas, in trinity arena. I dont get the rewards from trinity that im normally getting. Please help me or I will have to stop playing.
Hi There!
Thank you for contacting us back.
I am extremely sorry for any inconvenience you came across. We have checked our log and was unable to find any such issue from our end.Also we have not received any such report from the other players yet. If you could provide us with the screenshot of the page showing the heroic skill of the combo which you are referring to, it will he helpful for us to investigate further and help you with the appropriate result.
Looking forward for your reply.
Best Greetings,
Your Gaea Mobile Support
Hi There!
Thank you for contacting us back.
We have just confirmed with our team that it just a chance to revive or decrease enemy proc skill with the heroic skill which you were supposed to received from the team combo. We are unable to find any issue with the heroic skills. The chances may vary from time to time depending on the player's luck. This is the way the heroic skill of this particular combo is designed. However, we have documented all the information you have provided so that we can further look into it and improve the chance of the heroic skills in the next game updates.
Thank you for your understanding in this regards.
Best Regards,
Your Gaeamobile Support