Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Account Banned!! Error

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  • Account Banned!! Error

    How does an account get banned? This is completely in error. I havent done anything wrong.

  • #2
    Got banned too

    Just got banned today while playing city event formos jo reason.
    Italija unclear where and how to contact support.

    Smarkiausias Arthur 21


    • #3
      Also banned

      Just playing along, when "Your account has been banned for violations of the Terms of Services. Please contact Player Support if you believe this is an error." popped up.

      By the way: what is Player Support"?

      User: zpleja


      • #4

        Also banned for now reason.
        1 minut exloring a nightmare city then suddenly banned


        • #5
          Same problem

          Fix it plz
          Bedivere 93


          • #6

            I was exploring in city event and pops up a message that i was banned!!! I haven't done anything!! What happened???


            • #7
              Also got banned

              I also got the same message while spending gems trying to climb trinity rankings. It banned me with 2 minutes to go. And I am also having difficulty finding player support


              • #8
                got banned

                Account Banned!! Error
                How does an account get banned? This is completely in error. I haven't done anything wrong.
                My Account: Dragonsink
                Email: [email protected]
                Server: 47


                • #9

                  i see you guys have same problem , may be because we made a complain for the Christmas event witch i have made because i havent got the last cards after using more then 1000 gems for the 7 star card , or this its a joke ,no matter this its not funny , in special after some of us punting a lot of money , in the game


                  • #10

                    I got banned twice for refreshing in trinity and once for opening a chest. Gaea ToS must be long if it includes getting banned for opening a chest.
                    *RS* Sir Darch
                    Royal Steel
                    Guinevere 15


                    • #11
                      Banned !!

                      Hesabim bloke oldu duzeltin !!!! Account: BllSht Sw: Uther-94


                      • #12

                        Autoban for nothing
                        Arthur 21


                        • #13

                          I was exploring in te city event when pops up a message "Your account has been banned for violations of the Terms of Services. Please contact Player Support if you believe this is an error." of cource is an error I haven't done anything wrong. ,fix it plz I did not do anything wrong

                          Mesash (◣◢)
                          Bruenor 92


                          • #14
                            Compensation for ban

                            I am banned for no reason and can Not finish my event or tournament of valor, so do we get compensation for this as it is not our fault.


                            • #15

                              Same problem here, i was playing on arena and "Your account has been banned for violations of the Terms of Services. Please contact Player Support if you believe this is an error."