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Cards Disappearing?......ANSWERS PLZ

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  • Cards Disappearing?......ANSWERS PLZ

    So today i claimed my King Arthur card,and lo and behold when i log back in CARDS GONE!.I have screenshots to prove it was there,and decks loaded with it in it,and now MIA.This is the 2nd time this has happened to me.I will tell you,if this issue isnt resolved,i will leave the game forever taking my hard earned money with me.Id estimate i spent @ 1k chasing this card,how sad......
    jaydoublebusy
    GUINEVERE-95

  • #2
    Wow, that's scary! I assume you did a double-check by reloading the game as there is a long-standing visual glitch that causes card pictures to not show up properly (i.e., some other card's pic appears on a particular card).

    Comment


    • #3
      Has happened before as well...

      Originally posted by Lord_Sauron View Post
      Wow, that's scary! I assume you did a double-check by reloading the game as there is a long-standing visual glitch that causes card pictures to not show up properly (i.e., some other card's pic appears on a particular card).
      Of course,it happened once before with a lady morgause (me personally/and another player i spoke too),his was replaced,MINE was not....

      Comment


      • #4
        Gonna be 3 weeks soon and still no resolve......

        Comment


        • #5
          5 weeks and counting....

          Still no answers,shamefull for servers TOP SPENDER...

          Comment


          • #6
            Originally posted by jaydoublebusy View Post
            Still no answers,shamefull for servers TOP SPENDER...
            Or shall i say FORMER top spender,6 months...

            Comment


            • #7
              Originally posted by jaydoublebusy View Post
              Or shall i say FORMER top spender,6 months...
              Consider me a no spender until this is resolved.
              Can you imagine if every company took 7 weeks to resolve an issue with a paying customer?....
              There would be NO companies.Am i to expect that as a paying customer i do NOT have the right to fair treatment,privacy,security and a speedy process of remedial actions?
              I say privacy and security because of 2 things
              1. There is virtually no discipline for hackers/bots
              2.Every cut and paste reply i get in regards to this matter is adressed to "The Wolf_of_Shadows"
              A. If you cant even get the registered users name correct you are "replying" too,how are you going to investigate the matter properly?

              Get it together and get it done already
              7 WEEKS AND COUNTING....

              Comment


              • #8
                Sorry for the late reply. Have you contacted our Customer Support? As these kind of issues are solved through this channel whereas this part of the forum (Bugs and Known Issues) is intended more as something which would give us an overview of general ingame situation rather than fixing individual issue.

                Regards,
                GAEA Mobile.

                Comment


                • #9
                  Originally posted by Billy-Gaea View Post
                  Sorry for the late reply. Have you contacted our Customer Support? As these kind of issues are solved through this channel whereas this part of the forum (Bugs and Known Issues) is intended more as something which would give us an overview of general ingame situation rather than fixing individual issue.

                  Regards,
                  GAEA Mobile.
                  Contacting Customer Support is a waste of time. Unless you want to spend a month reading scripted emails.

                  Comment


                  • #10
                    Originally posted by Valifonso View Post
                    Contacting Customer Support is a waste of time. Unless you want to spend a month reading scripted emails.
                    I have to date 31 cut and paste replies.i did submit a ticket,like the gentleman above said its mostly worthless imo.so i will keep on updating here,until it is resolved.

                    Comment


                    • #11
                      Are u serious?

                      Originally posted by jaydoublebusy View Post
                      I have to date 31 cut and paste replies.i did submit a ticket,like the gentleman above said its mostly worthless imo.so i will keep on updating here,until it is resolved.
                      So after 34 cut and paste replies.i receive an email letting me know its BEEN REPLACED!
                      Problem there is NO card,solution change my email affiliation from *Th_Wolf_of_Shadows to
                      jaydoublebusy,as ive informed you of 5 TIMES
                      Its like you ran over my dog,sent my neighbor a puppy,BUT I GET THE VET BILL

                      Comment


                      • #12
                        Summary...

                        So lets rehash.it has now been TWO MONTHS,since my card disappeared.
                        I have 34 mostly cut and paste,scripted support replies.
                        The final real one states that i was sent the card,only i wasnt.
                        The most probable reason is gaea failed to correct an issue i reported several times,previous to the current issue.
                        And now its been 2 days since i was asked to reply the status,WHICH i did and got bubkis in communication back.
                        SO im still missing my card
                        WTF is the deal with youre company?
                        Do you not care,dont have the manpower,funding what?
                        I have been MORE than patient and "understanding".
                        Let me put it to you like this,if it was you (gaea)waiting to get an issue resolved by me,HOW WOULD YOU FEEL?
                        Disrespected maybe?Pissed off?
                        You continually ignore us and remain mostly silent about everything.That is NOT how you earn trust or loyalty.Forget spending,im at the point where id like to class action youre ---.You STOLE from me and than lied to me about returning it.CLASSIC drug addict behavior.
                        Still disappointed
                        jaydoublebusy
                        Guinevere-95

                        Comment


                        • #13
                          admit it...

                          So Marc3012 seems to have the same issue,as far as gaea claiming to have reimbursed him.You admitted to him,that you sent his rewards to fallen overlord,as his email is attached to someone elses account as well.So why not admit to me,you sent my card to *Th_Wolf_of_Shadows*,and return it to me?Its simple really,"i screwed up,but heres how iam going to fix it".Taught it to my kid when they were like 4 years old.You dont LIE and tell me you sent it to me,when you KNOW that you didnt.Grow up,or a HUGE google cb is coming youre way.You have one week..

                          Comment


                          • #14
                            have it youre way

                            Originally posted by jaydoublebusy View Post
                            So Marc3012 seems to have the same issue,as far as gaea claiming to have reimbursed him.You admitted to him,that you sent his rewards to fallen overlord,as his email is attached to someone elses account as well.So why not admit to me,you sent my card to *Th_Wolf_of_Shadows*,and return it to me?Its simple really,"i screwed up,but heres how iam going to fix it".Taught it to my kid when they were like 4 years old.You dont LIE and tell me you sent it to me,when you KNOW that you didnt.Grow up,or a HUGE google cb is coming youre way.You have one week..
                            Let the games begin,this what you wanted.The ball was in youre court the entire time.

                            Comment

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