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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Can't collect arena prices

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  • Can't collect arena prices

    Hi

    I cant claim any arena prises its been like that when i started lost meny potions and such I have made 2 tiket but no answer from support it feels useless to play arenas cos cant collect anything


    Anubis
    Griflet-98

  • #2
    Here is how your **** up support do they jobs.

    Greetings,

    Thank you for taking time to write us. If I understand correctly, you are unable to claim the rewards for participating in the Arenas. Let me see how I can help you.

    Can you please provide me the screenshot of the error message or the exact issue that you are getting when trying to claim? so that I can further investigate this issue ans assist you further.

    Looking forward to your valuable reply.

    Regards,

    Lance
    Kabam Support

    ref:_00D301HgIt._500a014Y93K:ref

    Hi

    Thanks for answering my tiket I have but two tiket on same thing

    I started to paly this game just before the event started. Right from the beginning of the game I have not been able to collect mighty based rewords earned on the arena. rank based has come trough. When I try to collect the mighty rewords it just send me to chest and nothing has been collected and whe ni go back to arena and check rewords that are still unclaimed and waiting to be claimed. So I have lost many arena awords and would be happy if you could check those rewords to me your log sould thell you what arenas i have payid and how much might i have collected from them.

    Anubis
    Griflet-98

    Hi Mika,

    Thanks for getting back to me.

    I have checked the information with our Game Team and they have confirmed that the items are correctly getting added to the Players account and I am positive that this has happened in your case also. Unfortunately, I will not be able to manually allocate any rewards to the Players. As Support we do have some allocation limits and guidelines.

    I really appreciate your understanding in this matter. Have a great day!

    ?Regards,

    Lance
    Kabam Support

    ref:_00D301HgIt._500a014Y93K:ref

    Hi.

    I send you video clip that shows that claiming not work with me you can see for your self. Even your tech says that people do get they reword and no one other has complain about it wont mean that i do not have problem! I work with computer and customer service my self and i know that even when everything look working it doest mean that some one thing work too. But let the video do the talking

    Hi There,

    Thanks for getting back to me.

    Unfortunately, we don't have the option to view the video clip that is sent by a player. However, as I have informed you earlier all the qualified Players were able to claim the Prizes.

    I apologize that you were dissatisfied with our resolution! However, as we have provided an answer to this inquiry, this case will now be closed. If you encounter any other issues in the future, please feel free to open a new support case and we would be happy to look into that for you!

    Regards,

    Lance
    Kabam Support

    ref:_00D301HgIt._500a014Y93K:ref

    I don't get it If my tech guys can't open a simple video clip I would fired them.

    Here are the video clip trough youtube

    https://www.youtube.com/watch?v=48HKgN4Rgu4

    I hope some one Answer me !

    Comment


    • #3
      And where school thay teaching customer supports t odecide that case is closed eve nthe customer aint satisfyed ? and whay customer can't do anything just say take care and **** off and click the box that says case closed.

      Comment


      • #4
        I realy Hope some moderator catch this and help me. There is no point to play if I can't collect reword from my work. This can't be that I'm only one how can't collect mighty based prises

        Comment

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