Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Need serious help

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Need serious help

    im sick of your damn bugs Kabam I have lost all my cards
    First I received message error 16 occurred .please restart the app then game restarted and there was only 3 cards left in my deck and all 7* and 6*
    cards disappeared and my gk level was lvl 8 17.20% it also went down to 91.77
    And the cards have disappeared are
    1. Sir sparrow perfect lvl 102 of 8 cards
    2. Morgan Le Fay perfect lvl 112 of 8 cards
    3. Balor the smiter perfect lvl 112 of 8 cards
    4. Krampus perfect lvl 112 of 8 cards
    5.godfreedy perfect lvl 112 of 8 cards
    6. Elidur pendragon perfect lvl 112 of 8 cards
    7. Blighted Rihannon perfect lvl 112 of 8 cards
    8. Severa pendragon perfect lvl 112 of 8 cards
    9.Ambrosius pendragon perfect lvl 112 of 8 cards
    10.vambrael fallen perfect lvl 102 of 8 cards
    11.merlin lvl 72
    12. Arthur The Ripper perfect lvl 112 of 6 cards
    13. Maelgwn pendragon perfect lvl 112 of 8 cards
    14.nimue of the lake perfect lvl 102 of 8 cards
    15. Loholt chainwail perfect lvl 102 of 8 cards
    16. Nemain tier 3 lvl 92 of 3 cards
    17. Igraine lvl 82 of 2 cards
    18. Uther pendragon perfect lvl 102 of 6 cards
    19. Arthur pendragon lvl 72 of 1 card
    20.ice maw perfect lvl 102 of 8 cards
    21. Valrakk the scorched perfect lvl 102 of 8 cards
    22. King fisher lvl 72 of 1 card
    23. King pellinore lvl 82 of 2 cards
    24. Vambrael perfect lvl 102 of 8 cards
    25. Golden vambrael perfect lvl 102 of 8 cards
    25. Rihannon perfect lvl 102 of 8 cards
    26.golden Rihannon perfect lvl 102 of 8 cards
    27. Sir Galahad perfect lvl 102 of 8 cards
    28 . Golden sir Galahad perfect lvl 102 of 8 cards
    29. vortigern. perfect lvl 102 of 8 cards
    30. Death perfect lvl 102 of 8 cards
    31. War perfect lvl 102 of 8 cards
    32. Lapis knight perfect lvl 102 of 8 cards
    33. Totem guard perfect lvl 102 of 8 cards
    34. Twilight arbiter perfect lvl 102 of 8 cards
    35. Sir balin Le savage perfect lvl 102 of 8 cards
    36.gwar. perfect lvl 102 of 8 cards
    37. shiver heart perfect lvl 102 of 8 cards
    38.soul cage perfect lvl 102 of 8 cards
    39.scare crow perfect lvl 102 of 8 cards
    40. Dream eater perfect lvl 92 of 8 cards
    41.galzra perfect lvl 102 of 8 cards
    42. Golden galzra perfect lvl 102 of 8 cards
    43. Skullflayer shinobi perfect lvl 102 of 8 cards
    44. Nuriel hail bringer perfect lvl 102 of 8 cards
    45. Hope perfect lvl 102 of 8 cards
    46. Veteran paladin perfect lvl 102 of 8 cards
    47. King guard perfect lvl 102 of 8 cards
    48. Arial perfect lvl 102 of 8 cards
    49.Blighted arial lvl 72 of 1 card
    50. Green knight perfect lvl 102 of 8 cards
    51. Wolfbound redeemer perfect lvl 102 of 8 cards
    52. Arial perfect lvl 102 of 8 cards
    53. Tree hound perfect lvl 102 of 8 cards
    54. Ironbark overlord perfect lvl 102 of 8 cards
    55.sir percival perfect lvl 102 of 8 cards
    56. Hugues de payns perfect lvl 102 of 8 cards
    57. Questing beast perfect lvl 102 of 8 cards
    58. Maeve perfect lvl 102 of 8 cards
    59. St Christmas perfect lvl 102 of 8 cards
    60. Ice overlord perfect lvl 102 of 8 cards
    61. Infernus perfect lvl 102 of 8 cards
    62. Ben nu hell born perfect lvl 102 of 8 cards
    63. Furnes the flamestoker perfect lvl 112 of 7 cards
    64.sir Tristan de lyones perfect lvl 112 of 5 cards
    65. Fergus lvl 82 of 2 cards
    66.ghula djin lvl 92 of 4 cards
    67. Queen Guinevere lvl 72 of 1 card
    68. Blighted overlord perfect lvl 102 of 8 cards
    69. Sir Gawain lvl 82 of 2 cards
    And a lot cards of 7* and 6 * cards and 5* and most of the 7 star cards are awaken 16-20 % cards they have disappeared from the party my party was around 270 cards now there is only 88 cards please I have been playing for more than three years and six months I'm the 7th in my realm in unique cards collected 333 cards and spent thousands of money and hours playing and that how you treat me please I request these cards or fix your error or I want full refund the total money I have spent and if you need any pictures or proof I can send you that I have pictures and please open my account and investigate in this case for god sake help me please
    my case number is #:03818365
    The Lighting God
    Bors-46
    Heroes of Camelot




  • #2
    bump help admins

    Comment


    • #3
      Originally posted by the lighting god View Post
      bump help admins
      Why are you bumping a duplicate thread? You got answers in your main thread.

      But the issue is not with Kabam... The issue is the Emulator you are using. It corrupted your game data, so you are unable to fully access your account. clear your game data.

      Since your data is corrupted, it is too late if you had not linked your account. but since you are messaging on the forums and an Admin did in fact find your account, It is safe to assume your account is linked.

      So all you have to do is go into settings > App Management > Heroes of Camelot > Force Stop > Clear Cache > Clear Data

      You should then open the app, complete the tutorial (Since Kabam never added a tutorial skip), swipe up on the right side of the screen, Enter Settings and then add you kabam account and relog in.

      This time, you should have clean account data and all your cards should be there.


      This data corruption that you have is common to Bluestacks App Player. It fubars your data from an improper app termination and somehow reverts your app to how the game ran 2 years ago. 2 years ago, HoC did not have 7* cards so the game does not know how to handle them so you have a lot of missing cards. The way a system deals with something it does not understand, is to ignore it or do a system crash.

      In your case, the card are merely invisible to your client due to it ignoring what it does not understand.

      Comment


      • #4
        The Admins and Game Support do not have the tools to give you the answer I just did, because using emulators is a violation of the terms of service. However, I can guarantee with absolute certainty that you are using bluestacks, but I advise that you deny that you are.

        Admins cannot prove that you are using it so just be aloof about it.

        But my serious advice to you is to find yourself a Jelly Bean or Lollypop tablet and play the game on it. Do not use KitKat unless you have 1-2gb ram. HoC runs like crap on 500 mb KitKat tablets. KitKat is a Memory Nazi and HoC is poorly optimized. So after 15-45 minutes of game play, KitKat (with 500 mb ram) will auto kill HoC for taking too much resources.

        Comment

        Working...
        X