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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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My account banned

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  • Jurikvekschin
    replied
    Запрещена

    Разработчики прошу вас включить мою запись бил башню и вылезла ошибка ваша учетная запись отключена. Прошу вас вернуть как было.
    Сервер утер 34 основной сервер ник [ПХ] ТИГРА логин кабам [email protected]

    Leave a comment:


  • Jurikvekschin
    replied
    Запрещена

    Разработчики прошу вас включить мою запись бил башню и вылезла ошибка ваша учетная запись отключена. Прошу вас вернуть как было.

    Leave a comment:


  • mauroju
    replied
    banido

    minha conta foi banida sendo que nao uso nada de errado no jogo. ja jogo a anos e nao seria agora que erraria. justamente quando fiz depositis

    Leave a comment:


  • daboss007
    replied
    Delete the app then reinstall
    On IPHONE On delete select keep
    Then when reinstall HOC
    There will be like 5 min tutorial
    The it will ask u if u want use an existing account. YES

    THAT fix my issue

    Leave a comment:


  • daboss007
    replied
    Banned @ boss tower

    That's where was banned while in tower

    Leave a comment:


  • daboss007
    replied
    I was banned

    After getting and an email from support , pretty much copy-paste
    The term and policy agreement
    Say o can not used
    Certain words !!!

    Read the fourm. The ban issue is a bug
    There are more then 12 post on this same subject
    http://community.kabam.com/forums/showthread.php?515033-My-account-banned


    I never chat in the game because 90% of the chat freezes. When u type - send or enter
    Nothing happens

    Leave a comment:


  • Denaunie
    replied
    Originally posted by Adyller View Post
    Kabam, tenho minha conta a pouco tempo.
    E viro noites e noites jogando pra fechar rapido as arenas, agr vou entrar na minha conta pra fazer jogar na torre e minha conta está banida.
    Eu nunka usei rack nem nada do tipo, nem gastei dinheiro com isso.
    Por favor espero uma resposta urgente.
    Originally posted by Adyller View Post
    Kabam , I have my account the short time.
    And turn night after night playing to quickly close the arenas , agr 'll logged into my account to make playing in the tower and my account is banned.
    I used nunka rack or anything , nor spent money on it.
    Please expect an urgent answer.
    A proibição é um erro comum para muitos jogadores. Você provavelmente não fez nada errado e que só deve durar uma hora. É uma falha lamentável que frustra muitos jogadores. Lamento isso aconteceu com você, mas deve fixar-se em breve (tentar novamente em uma hora).

    Leave a comment:


  • Adyller
    replied
    Help me

    Kabam , I have my account the short time.
    And turn night after night playing to quickly close the arenas , agr 'll logged into my account to make playing in the tower and my account is banned.
    I used nunka rack or anything , nor spent money on it.
    Please expect an urgent answer.

    Leave a comment:


  • Adyller
    replied
    Conta banida

    Kabam, tenho minha conta a pouco tempo.
    E viro noites e noites jogando pra fechar rapido as arenas, agr vou entrar na minha conta pra fazer jogar na torre e minha conta está banida.
    Eu nunka usei rack nem nada do tipo, nem gastei dinheiro com isso.
    Por favor espero uma resposta urgente.

    Leave a comment:


  • Bobibu
    replied
    Got same issue while exploring tower. Pls help KB

    Leave a comment:


  • Iorail
    replied
    Just got ban also, I don't even want to wait the hour, ridiculous

    Leave a comment:


  • Denaunie
    replied
    Originally posted by call8675309 View Post
    I want my account back or I'm going to Google I'm tired of glitches and now I get banned for playing spend allot of cash for your game
    Repo337 name forgot server since I can't log in
    Wait the hour and it'll be back. It's a bug. Nothing they can do for you until they fix it globally.

    Leave a comment:


  • call8675309
    replied
    I just got banned for 1 hou

    I want my account back or I'm going to Google I'm tired of glitches and now I get banned for playing spend allot of cash for your game
    Repo337 name forgot server since I can't log in

    Leave a comment:


  • Kitiara321
    replied
    i also just got banned. For playing in the tower. Great job Kabam! This issue has been ongoing for at least two weeks and instead of fixing it, you add an event that uses the tower so more people can get banned for no reason other than playing in an event you created. So done with this game. Glitch after glitch after glitch. Too many to name here. Good luck everyone! Whatever you do, don't spend money on this game.

    Leave a comment:


  • jhaelen
    replied
    Originally posted by lordlugo View Post
    IT IS A BUG!!
    Monitoring action/time is a good way to detect script/bot/cheat. but seeing so many real player got caught (including me) it seems that the action/time used by the syatem is jusr too small. Cmon... a bot/script/cheater could got 100.000 might in an hour. Use your logic pkease.
    This reply from Kabam is utter nonsense. But the reply I got is even better:
    I have reviewed your account, and it appears you are having difficulty accessing the game because you have been banned. Your recent actions in game were a violation of our Terms of Service, and action had to be taken in order to protect the gameplay experience of our other players.

    All text in the game must follow the guidelines of our Terms of Service. This includes, but is not limited to:
    - World Chat
    - Alliance Chat
    - Messages sent to other players
    - User names, City names, and alliance names

    If you have any additional concerns regarding this situation, please review our Terms of Service at the following link: http://www.kabam.com/tos/

    I apologize for any confusion you may have experienced with this matter, but our Moderation Team has reviewed this matter thoroughly and determined this to be the best course of action. At this time, we cannot provide any further information regarding this. The decision made by our moderation staff in this instance is final and not open to appeal.
    So, exploring the freaking tower is against their terms of service? So why do they have events to encourage me exploring it?
    And the 'Moderation Team has reviewed this matter thoroughly' - rofl, lol, lmao, etc.

    They have done ****! I have no idea what they changed about the game, but connectivity is so bad, it's hardly playable anymore - timeouts, weird error messages, crashes, and suspended accounts - because their server is obviously overloaded. But as is typical for Kabam, instead of dealing with the real problem they're trying to put the blame on their customers! This is really rich. This is absolutely not the way a respectable company reacts.

    It reminds me about the time when all the top player accounts on our server were hacked. Naturally, Kabam was totally innocent in all this. Ridiculous!

    I think I'm out. This game has reached it's maturity, anyway. The new ad-bombardment looks like desperation to me - a final surge before the collapse, trying to rake as much money in as they can. A pity, nobody told them that this kind of obnoxious pop-up ads does nothing but alienate their customers. I'll just go play something else.

    Leave a comment:

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