Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

My account banned

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    banned too ????

    Did tower and all of a sudden i got banned for 8h...for what???? Playing the game..cmon kabam

    Comment


    • #17
      ...and 2 banned ! Kabam ????

      Comment


      • #18
        Same banned

        Deltanight
        Excalibur 70
        In tower got warning and it said
        Violation of terms
        Now the game won't start
        Game only loads to 70%

        Comment


        • #19
          Banned too (3 times)

          I was banned too... 3 Times in less than 24h... The first time I was in the tower collecting new stuff and the other two times I was trying to go on in the arena. I wrote to Kabam and the only answer I got is that I do not respect the game's terms and conditions.... So now tell me please: since when playing normally without cheating means no respect in terms and conditions???? Can you do something to correct all these errors??? Or can we go back to the previous version of the game at least... With the latest update it takes a lot of time to charge, there are constant connection problems and also this banning **** now... I really love this game but you are doing your best to ruin it Kabam!
          Sincerely

          Patriot Queen Cersei @ Tristan-48

          Comment


          • #20
            Originally posted by Meonai View Post
            My account banned. I don't cheat or hack. Please help me.
            Same problem, account suspended for an hour. no reason

            Comment


            • #21
              account suspended

              My account been suspended, , jonas, pellinore 39 pls fix

              Comment


              • #22
                Account suspended

                Account suspended for no apparent reason while I was just playing in the grab bag arena. Please fix the problem with it. I have been a paying ($) player for over a year now. Thanks for listening,
                Rising Force
                Realm: Kay 64

                Comment


                • #23
                  Cant even log on know it freeze at 70%, please fix soon because i want to finish 2 arena

                  Comment


                  • #24
                    AlEEEx
                    tristan 88

                    Comment


                    • #25
                      banned again. 4th time in 2 days. great job. hope this gets fixed quick cuz its really iritating

                      Comment


                      • #26
                        4th time

                        Banned for the 4th Time... Tell me where in terms and conditions there's written we could be banned if we try to complete an arena. This is so irritating but the worst thing is that I didn't get any proper answer from your customer care service. I wrote you twice just to get the same answer. Every time a bug occurs you don't give an explanation, is it possible that? I think we deserve better after all the time and money we spent on your game!

                        Comment


                        • #27
                          Banned for the 4th Time in less than 24 hours... How frustrating! Tell me where in terms and conditions there's written we could be banned if we try to complete an arena. This is so irritating but the worst thing is that I didn't get any proper answer from your customer care service. I wrote you twice just to get the same answer. Every time a bug occurs you don't give an explanation, is it possible that? I think we deserve better after all the time and money we spent on your game!

                          Comment


                          • #28
                            Same as above

                            I've been suspended for an hour....really want to know why? This is not fun for anyone that has been an innocent victim. I'm not cheating, nor am I a hacker, nor do I say anything on world chat that could any way shape or form be considered in violation of the TOS agreement. I'm trying so hard to be patient with the bugs that seems to be plagued in the recent update (Awaken your Heroes). Please fix it.
                            Rising Force
                            Realm: Kay 64

                            Comment


                            • #29
                              This is Kabams response

                              Originally posted by Deltanightstalker310 View Post
                              Deltanight
                              Excalibur 70
                              In tower got warning and it said
                              Violation of terms
                              Now the game won't start
                              Game only loads to 70%
                              Apparently this is the response being banned. Better Business Bureau thought it was funny.
                              Please keep in mind, this new rate limit system is not a bug and has been added to the game to improve overall game performance for all players. This system monitors the amount of requests a player sends to our servers. When a character has taken too many actions in a short period of time, the account will receive a temporary ban.

                              Heroes of Camelot is not designed for use with add-ons or third party software. Please note, we do not create add-ons to aid players within the game and they can cause issues that will greatly disrupt game play experience. If you have any additional concerns regarding this situation, please review our Terms of Service at the following link:

                              Comment


                              • #30
                                I'm also banned for 8hr, login stuck at 70%..

                                Battlesheep
                                tristan 88

                                Kabam come'on!

                                Comment

                                Working...
                                X