Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

My account banned

  • Filter
  • Time
  • Show
Clear All
new posts

  • My account banned

    My account banned. I don't cheat or hack. Please help me.

  • #2

    I also was banned moments ago trying to go through the boss tower and find shards. How do I get reinstated?


    • #3
      Also banned

      Just collecting shards in tower and banned for an hr.......WTF Kabam?


      • #4
        Suspended pop up

        I have the same issue,Kabam get this crap fixed.


        • #5

          Same here. Already was banned for the third time today while trying to fight the boss in the tower.


          • #6
            Just got banned!!!

            Wth just Got banned in champion Tower so many thongsouk go Wrong after Update pls remove the banned
            Player name : Kapper
            Realm: Arthur-21


            • #7
              Come on!!

              Cant even log on know it freeze at 70%!!!! KABAM COME ON!!!!!!


              • #8
                My account too was banned going through Tower

                My account has been unfairly banned for no apparent reason...all I did was try to win shards from the arenas and tower. Then message appears that I have been banned. Pleases reinstate my status because I have not been able to log into my account as a result. Thank you for listening...Rising Force (realm: Kay 64).


                • #9

                  Same happened to me this evening.... Wrote a troubleshoot report to kabam, haven't cheated, botted or abused any bugs as far as i know... And it frezzes on 70% on loading screen for me too.... Get it fixed!


                  • #10
                    Account suspended

                    Originally posted by Noob_5QRBCDZ View Post
                    Same happened to me this evening.... Wrote a troubleshoot report to kabam, haven't cheated, botted or abused any bugs as far as i know... And it frezzes on 70% on loading screen for me too.... Get it fixed!
                    Same applies to me, fighting in tower suddenly a message tells me I violated TOS. Great, shards waiting to be conquered while my account gets suspended by some weird programmer's bug! Restarting the game it freezes at 70%, with no further communication.


                    • #11

                      My user name is danny_dash77 and i login with game center
                      I use an iphone 5s and my game stop at 50%
                      I trie to reinstal game start from begin when i login with game center and restart the game it stop again at 50 %
                      This isue strat after last update


                      • #12
                        way to go Kabam! Here's another victim of your crappy programming! I've been experiencing connectivity issues for the last two days and have been receiving all kinds of strange error messages. And right now, after attacking a monster in the tower I'm getting this 'Account suspended' bull**** message with a one-day timer. And sure enough, I apparently cannot log in anymore. This is definitely a new high-point in my experience with Kabam games!

                        Naturally, I expect a significant compensation for this crap, because I'm now going to lose out on all the new shards/souls rewards from the tower and arenas.

                        My in-game name is jhaelen and I'm on the server arthur-1.


                        • #13
                          Originally posted by Noob_5QRBCDZ View Post
                          Wrote a troubleshoot report to kabam, haven't cheated, botted or abused any bugs as far as i know... And it frezzes on 70% on loading screen for me too.... Get it fixed!
                          How do I contact Kabam support without being able to log into the game?


                          • #14
                            Good news and bad news:

                            Turns out I was mistaken regarding the duration of the account ban. Apparently, it was only an hour.
                            So, I was able to play again this morning.

                            However, not for long, because after clearing the first two floors, I was banned _again_. For another hour. You gotta love it!


                            • #15
                              I banned 3 times in 2 days.