Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Filing a ticket

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  • Filing a ticket

    How do I file a ticket....I'm new to using technology and I need a little help

  • #2
    Originally posted by Devildog View Post
    How do I file a ticket....I'm new to using technology and I need a little help
    There are two ways to file a ticket: via the game and via the DECA customer support site.
    1. From inside the game, tap on your name (top left in city view) and open Player Information screen.
    from there, tap on the question mark (top right) to go to the Help section, and then tap the Contact Support button.
    This will take you directly to the Elves vs Dwarves Support page.
    Tap on [Submit Ticket] to bring up the Ticket Form

    2. From outside the game, go directly to the Elves vs Dwarves Support Page:
    Tap on [Submit Ticket] to bring up the Ticket Form

    Once you have reached the Ticket Form (Submit a Request) there are several compulsory fields to fill in, and some optional ones.
    They are mostly self explanatory, but here is a quick rundown:

    Please choose your game (drop down menu): tap on the down arrow in the field and scroll through the titles until you locate Elves vs Dwarves
    Your email address: insert a valid email where you can receive messages
    Issue Type (drop down menu): tap on the down arrow and choose, for example Account, Event Issue, Fatal Error, Missing Item, Payment Issue, Player Abuse, etc.
    Operating System (drop down menu): tap on the down arrow and choose Android or Apple iOS
    Server: insert the name of the server where the issue occurred, i.e. Classic1 or EvD199, etc
    Character Name/ Player ID: insert the name you use in the game and/or the number that appears immediately after it (between brackets)
    Subject: insert a memorable title for your ticket (keep it short and specific to your needs, i.e. "Mirlith bought but not received" )
    Description: describe the issue as clearly as possible, remembering to include the date and time of the issue (if relevant to the ticket).
    Attachments: there is a limit of 4, but it is quite easy to attach them: just tap on Add File, and it will give you various options (i.e. Photos, Videos Files).

    If you need more help submitting a ticket, or support after you have submitted it, I recommend you visit the official Discord server. There you will find friendly and helpful players and moderators and many interesting channels, including news and announcements, game help, to make suggestions and report bugs.

    Hope this has been helpful :) all the best!

    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)

    * Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players


    • #3
      Originally posted by Devildog View Post
      How do I file a ticket....I'm new to using technology and I need a little help
      I know you were already helped on Discord prior to this post. Please be sure to follow up with any issues there.
      To make a ticket: Do it IN game
      OR visit
      Change or reset EvD password:
      Join Discord EvD Channel:
      Please contact me via Discord if my inbox is full. My Discord ID is: Verya#8823