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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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How to change your Password outside of the game

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  • How to change your Password outside of the game

    Citizens of Atlantis,

    We developed a new tool for you to be able to change your password while outside of the game. You can also use it if you forget your password.

    Please go to https://mobilegame.gaeamobile.com to use it! Do not use any other previous tool you were used to, those have no effect anymore! Only this new website is available from now on!

    Here are a few tips on how to proceed:

    1.jpg
    1. This tool can be used for those 4 games at the moment.

    2. You can use the "Forgot Password?" feature in the top right corner if you need.
    2.png

    a. This will lead you to this menu:
    3.png

    b. Type your email and the verification code and click on "Reset Password" to receive an email that will allow you to reset your password:
    4.png

    c. Click on the link to go to the reset password page:
    (Remember that password needs to be between 7 and 20 digits, letters or a combination of both)
    5.png

    d. And you are all set!
    6.png

    e. What if the email linked to the game is a fake one, how can I reset my password?
    You need to contact the customer service with the in-game function, or at [email protected] with the following information so we can update your email to a real one:
    - User ID, the one found in the settings of the game
    - If you cannot find your User ID, please provide your in-game name and server
    - A new email address, so we can link that new address to your account
    - Some information about your account, in order for us to make sure of the ownership of the account (Date of account creation, date of last login, date of last purchases of Rubies + screenshots of purchase confirmation sent by Apple/Google). The more, the better!

    3. You can log in using your game credentials.
    2.png

    a. Then you can click on Settings to access this menu:
    8.png
    - USERID is an ID shared by all of our games. IT IS NOT the User ID you can see when checking the settings in the game. You can just ignore that ID.
    - EMAIL is self-explanatory. It is the email linked to your account. (If it is a fake email, please check section 2-e of this post)

    b. You can click on "Update Password" to modify your game password:
    (Remember that password needs to be between 7 and 20 digits, letters or a combination of both)
    8.png

    c. You are all set and ready to play!
    9.png

    Do not hesitate to contact the customer service if you encounter any issue!

    Have fun in the game!
    Gaea Mobile Team
    Last edited by Mandy_Gaea; 11-26-2018, 02:20 AM. Reason: CS email update

  • #2
    DoA on my other ipad

    This morning was a maintenance. I didnt knop iT. I could not login so I installed the app again. Normally They ask if you want to go to Your existing realms. Not this time. Now I cant find my realms anymore. UserID 4713234 realmID 87 and 244. Please tell me what to do. Playnames Karvandor and Kiran.

    Comment


    • #3
      EMAIL ERROR HOW TO GUIDE

      First Step:
      Please try your previous passwords to check if you can connect with one of them.

      Second Step:
      If it did not work, please go to https://mobilegame.gaeamobile.com/

      1. Please use the Forgot password feature: this will correct most of the accounts that you have lost access to. Check your inbox and your spam folder, even if you are getting incorrect email address, and you will be able to rester your password.

      2. If the Forgot password function did not work, you will need to contact the Customer Service ([email protected]).

      3. If the email address linked to your account is a fake or you no longer have access to it, please contact the Customer Service. You will need to change the email address the account is linked to, so be prepared to provide them with a new email that has never been used for any Kabam or Gaea games (EVD HOC KBN).

      4. If you can login and it takes you to a wrong city: You will need to contact the Customer Service. You will need to clearly tell them which account is the right one and which is the wrong one. Use the accounts UIDs if you can get a hold of both otherwise use the exact spelling including fancy lettering of your in-game name and server. You will need to provide a brand new email address that has never been used for any Kabam or Gaea games (EVD HOC KBN) and remind the Customer Service that the email is brand new and was never linked before.

      Regards,
      Gaea Mobile Team
      Last edited by Mandy_Gaea; 11-26-2018, 02:22 AM. Reason: cs email update

      Comment


      • #4
        Hi Ludor,

        I suggest you to contact the Customer Service. Your issue is this one:
        "4. If you can login and it takes you to a wrong city: You will need to contact the Customer Service. You will need to clearly tell them which account is the right one and which is the wrong one. Use the accounts UIDs if you can get a hold of both otherwise use the exact spelling including fancy lettering of your in-game name and server. You will need to provide a brand new email address that has never been used for any Kabam or Gaea games (EVD HOC KBN) and remind the Customer Service that the email is brand new and was never linked before."

        Please follow those instructions when contacting the CS

        Regards,
        Gaea Mobile Team
        Last edited by Boykam; 12-18-2017, 09:15 AM.

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