Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Please read :-)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Please read :-)

    What is good Customer Service?

    "Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business."

    This is what we the players want, good old customer service! With that being said below are a list of things we would like to be addressed and if it cannot be done now or ever we want a detailed explanation as to why not.

    DoA wishlist

    1. Make the Dimensional Ruiner Amazon General KLAASAR available to purchase from a gen pack.

    2. Remove the lock/limit on generals that prevents so those over level 21 from being used enhance other generals.

    3. Fix DoA issues before introducing anything new. There are issues that will be listed below that we want addressed and a timetable given on:

    A. Make the game team responsible for there actions and be honest in their correspondence about said issues.

    B. Restore rapid deployment as promised.

    C. Stop the scorched earth approach to issues. You always act first as some impetuous child without considering players could be innocent. Utilize the innocent until proven guilty approach.

    D. Stop discrimination of eu/oceanic players that have been wrongly given events in the middle of the night. I feel this can be addressed with point 5 but still needs to be said.

    4. Increase Drop Rate on generals that come from Exclusive and Gold tokens.

    5. Have a massive merger at the end of the year (giving you time to work this out). Merge all English realms together, but let us pick the time of the server we go to (USA, European, Australian) like it was originally. When merging we should be given an option of which server we want, just like it ask us to pick which realms account we want as our main one, then we get the option of choosing our main account all others will merge into.

    6. Let us trade items with alliance mates , especially geodes, brimstones, seeds and pearls.

    7. Remove the cap on geodes, brimstones, seeds and pearls and also make them farmable when we attack players cities.

    8. Can the General Recruit Token generals be modified. Currently, the options are Tisiphone, Nova, Pagrio and Gralix. For the most part these generals are ok but outside of Tisiphone most players want something else. There are other established generals that can be added to this mix mainly Amazon and Primus gens such as Evolve IV, Khani, Alcyoneus, Skill Card III, Skill Card IV, Mystical XP, Ancient XP. Also would be nice to add a true Granite Ogre Primus since one was never made that has (GO life, Defense, all life and all defense).

    9. Double, triple or quadruple the amount of population and pool space we currently have. How can we have large marches but pools barely hold 1 march. We need more of everything and not at a cost either. We had to spend to get our pools to level 30 as well as homes and garrisons. We're tired of spending on things we spent on already and shouldn't have gotten the first time we asked.

    10. Make all troop healable in pools. If there are going to be extra requirements (e.g. floating islands) make sure non spenders can easily make them.

    11. Floating island buildings are impossible to get the needed resources for, in fact its bordering on a complete farce. Lower the amount of essence of sky by dividing it by 100 (yes it is that bad!)

    12. Have an amnesty period for Discord to allow players to come back. Right now Discord is dead and inactive. Players, those who actually play, are not truly getting a chance to voice their opinion or voice desired changes for the game. Its once of the sources of frustration as many who are not here feel that changes are not in line with what the majority want implemented.


    13. Better prizes for events and tournaments. More so in line with the age of the realms. 10k in troops is not of value to players who are 3, 4 or 5 billion and above. Thats more for newer realms compared to those playing for over 5 years.

    12. Have an amnesty period for Discord to allow players to come back. Right now Discord is dead and inactive. Players, those who actually play, are not truly getting a chance to voice their opinion or voice desired changes for the game. Its once of the sources of frustration as many who are not here feel that changes are not in line with what the majority want

    14. Remove the cap (or triple it) on how many aliance tokens players can earn on donations. Its not fair that players can only get between 500 and 660 tokens a day. Some of us donate enough at times to earn over 3000 tokens but dont earn the tokens for such contributions.

    15. Add boxes where Whirling Essence, Red Dragons Breath and Totem Mark can be obtained.

    16. Can we have the alliance base as a bank. People can send rss there already, the ol and lords (similar to the shop) can send rss to alliance members who asked for it (the asking is already programmed in).


    there are a few ideas from discord 😀

Working...
X