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FRAUD ALERT!: Purchased chest did not deliver the advertised troops

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  • ZANT50
    replied
    think if all member in a relm stop play for a day kabam would lose

    Leave a comment:


  • DarkSider8436
    replied
    Originally posted by ZANT50 View Post
    I too was held victim to an incident similar they sent me a message saying that they have an 80% discount on the Granite Orge 500,000k troops chest and its 2 rubies when I spent my rubies instead of 2 they took 3 rubies from me I'm getting tired of it too and soon will quit this game. Clash of Clans don't cheat u with the gems and troops like Kabam do.......sigh!!!!!!
    Yeah that was yesterday. Said granite ogres are 80% off (normally 10ruby/box) and when you go to buy its 3rubys (aka only 70% off). Granted it DOES show 3ruby next to each box, it's clearly mismarketed. I'd ask for the difference in ruby/cost but we all know that's not going to get anywhere. Recently when the realms merged I had 2 accounts....selected the correct one (even screenshotted it) and it merged the wrong account. It took two weeks to get resolved.

    Leave a comment:


  • ZANT50
    replied
    I too was held victim to an incident similar they sent me a message saying that they have an 80% discount on the Granite Orge 500,000k troops chest and its 2 rubies when I spent my rubies instead of 2 they took 3 rubies from me I'm getting tired of it too and soon will quit this game. Clash of Clans don't cheat u with the gems and troops like Kabam do.......sigh!!!!!!

    Leave a comment:


  • HappyWino
    replied
    Received another response, this time telling me that the description mistakenly listed Dragon Cavaliers instead of Fangtooths! As if Fangtooths are "Top Tier Premium Troops"! They're the only troop in the list that can be trained!

    They've basically now acknowledged fraud through false advertising yet still won't provide me with one of the troop types I was told I would receive, who would think a company this size would fail so miserably at something so simple!

    Leave a comment:


  • Jackeea
    replied
    Originally posted by HappyWino View Post
    Received a response this weekend, apologies and here is another Desert Cavalry chest to resolve the issue. I open the chest, 1,000 Fangtooth :| Haven't heard back again yet, sigh.
    Wow... Kabam are really being bad with this. What does the correct chest's description actually say? Does it even mention fangtooths?

    Leave a comment:


  • HappyWino
    replied
    Received a response this weekend, apologies and here is another Desert Cavalry chest to resolve the issue. I open the chest, 1,000 Fangtooth :| Haven't heard back again yet, sigh.

    Leave a comment:


  • HappyWino
    replied
    Ahh, I see what you mean. I don't have a SS but basically there were no inconsistencies, it was still the same 4 primary troop types

    Leave a comment:


  • Jackeea
    replied
    Originally posted by HappyWino View Post
    You can see it on the screenshot, the title and the first line of the description don't match for starters
    No, when you said it was released again without all the errors, what did the description read?

    Leave a comment:


  • HappyWino
    replied
    You can see it on the screenshot, the title and the first line of the description don't match for starters

    Leave a comment:


  • Jackeea
    replied
    Originally posted by HappyWino View Post
    I agree, there are errors all over the description, it looks like maybe the chest was put out prematurely with some errors in it, my guess is that the "prizes" on the chest were jacked up too which is why I got Fangtooths instead of one of the troop types listed. They did offer the chest again with a day or so, this time the description didn't have all the errors.
    What did the description read then?

    Leave a comment:


  • HappyWino
    replied
    I agree, there are errors all over the description, it looks like maybe the chest was put out prematurely with some errors in it, my guess is that the "prizes" on the chest were jacked up too which is why I got Fangtooths instead of one of the troop types listed. They did offer the chest again with a day or so, this time the description didn't have all the errors.

    Leave a comment:


  • Jackeea
    replied
    Originally posted by HappyWino View Post
    I can go one better, here's the screen shot of the chest (that I have sent to support twice now)

    To recap what I received;

    1000 Fangtooths
    600 Granite Ogres
    1 x 25 SunGlow Stone Chest

    I don't recall (I'll snapshot every chest I open from now on...if I ever buy any) whether I received an 4x Elixir Orb or any 2x Elixir tubes, I am pretty sure I didn't, I definitely did not receive a Master's Potion +9

    I'd really prefer not to go down the path of contacting Google to request a full refund for the ruby purchase this came from, but it's starting to look like that might be my only option

    HW
    So, first of all, you couldn't scroll down on that chest? You couldn't find anything else? That's definitely odd. It's most likely a typographical error. A similar thing happened on my realm; a prize of "100 Shadow Cores x 100" was advertised, but players only got 100 Shadow Cores. Misrepresentation. (A minor point, but GOs are not premium troops, they're only technically outpost troops.) Besides that, the chest advertises at LEAST 4 prizes. You only got 3. That in itself is misrepresentation. I'd file another ticket; something's up here.

    Leave a comment:


  • HappyWino
    replied
    I can go one better, here's the screen shot of the chest (that I have sent to support twice now)

    To recap what I received;

    1000 Fangtooths
    600 Granite Ogres
    1 x 25 SunGlow Stone Chest

    I don't recall (I'll snapshot every chest I open from now on...if I ever buy any) whether I received an 4x Elixir Orb or any 2x Elixir tubes, I am pretty sure I didn't, I definitely did not receive a Master's Potion +9

    I'd really prefer not to go down the path of contacting Google to request a full refund for the ruby purchase this came from, but it's starting to look like that might be my only option

    HW

    Leave a comment:


  • Jackeea
    replied
    Originally posted by HappyWino View Post
    -snip-
    This makes sense. Kabam are renowned for posting one thing, then giving you another. Whenever I buy chests, I always give myself an idea of the worst case scenario- or as Kabam make it, the probable case. If it isn't too much trouble, could you post the full description of the chest, and all of the items that you received? It's a vague possibility that they've worded something badly... or are just B&Sing you; the probable case.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic FRAUD ALERT!: Purchased chest did not deliver the advertised troops

    FRAUD ALERT!: Purchased chest did not deliver the advertised troops

    My in-game name is "HappyWino".

    I purchased a box named "Desert Cavalry" and received 1,000 Fangtooths instead of 1,000 of one of the troop types listed, as well as never receiving a Master's Potion +9. I contacted support only to be told that this type of chest only gives a chance to win the troops and no guarantee! By this logic I could have received 1,000 cons for my 20 rubies, or hell, even NOTHING! I can understand this response if my complaint was that I received Petrified Titans and I wanted Sand Striders but this was not the case. I received a troop that I had no way of knowing was a possible outcome. Your support personnel's explanation basically amounts to "We reserve the right to take your rubies and give you random things in return (or maybe even nothing), even if we set a clear expectation of what troops you have a chance of receiving at the time of purchase"

    How can any purchase be trusted if this is the explanation from support?!

    1) The first line of the main text reads "The Desert Cavalry contain a chance to win 5,000 Sand Striders and Master's Potion +14!" First problems right here, if you look in the rest of the text there is actually no chance to win any more than 1,000 Sand Striders and there is no chance to win a Masters Potion greater than 9+ These are the first two misrepresentations for this chest.

    2) The "Top Tier Premium Troops" available from the chest are listed as follows;
    - 1,000 Sand Striders or,
    - 1,000 Storm Drake or,
    - 1,000 Petrified Titans or,
    - 1,000 Dragon Cavaliers

    There is no mention of Fangtooths being an possible result of this box, had there been any mention of them I would not have purchased since Fangtooths are NOT "Top Tier Premium Troops" and not a troop I am interested in purchasing. This is the third misrepresentation for this chest.

    3) - 600 Granite Ogres or,
    - 600 Lava Jaws

    I received 600 Granite Ogres, no problem here.

    4) - 1 x 25 SunGlow Stone Chest

    I received a 25 SunGlow Stone Chest, no problem here.

    5) "AND one of the following"
    - 1x Master's Potion +9 or,

    There was nothing else on the screen, there was no ability to scroll down, that was everything. Final problem, I did NOT receive a Master's Potion +9 or indeed any other Master's Potion. This is the fourth misrepresentation for this chest.

    There are four major misrepresentations here, any one of which alone represents fraud because I purchased rubies and then used them to obtain this chest. It's a classic "bait and switch", I was offered one thing, paid money in good faith, and received something completely different. This is unacceptable.

    I am completely willing to accept that it was not Kabam's intention to defraud me and that it was the result of either programming or human error, this does not change the fact that I was defrauded and my expectation is that you will do everything in your power to correct this very quickly and to my full satisfaction.

    Regards

    HW
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