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Game crashes when swiping on world map

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  • Noob_5PZZV9B
    replied
    found a solution

    If u scroll map with the levels of cities and wilds off it wont crash

    Leave a comment:

  • Onyxius
    replied
    And here is the final reply I got back when I told them samsung is pushing this on kabam since the game is the only issue i'm having with touchwiz. I explained this to kabam again and all the things we tried on here and with Samsung which went all the way back to factory restore on my hone and nothing helped. So it looks like this issue will be resolved when enough people report and complain about it.



    Thank you for writing back with this valuable information. I will pass this on to the game team and I am sure that they will be working on fixing this issue as I am sure the community gamers will have shared this information too. I hope that this issue is fixed soon and all the gamers affected can enjoy the game the way it was intended.

    Hope this information helped resolve your issue. Apologies for all the inconvenience caused by this issue. For any further questions and concerns please feel to write in and we'd be more than happy to help you.

    Have a great day. Happy Gaming!

    Regards,

    Sam Robertson
    Dragons of Atlantis : Heirs of the Dragon Support

    Leave a comment:

  • Onyxius
    replied
    Ok, so after trying several things with samsung support they are pushing this back onto kabam. They said to get with the dev's and have them try to fix the issue since this is only happening with the game. I just put in a ticket, lets see what comes of this.

    Leave a comment:

  • jacksonmssippe
    replied
    Rooting hasn't "totally resolved" it, it just don't crash
    I still have issues panning the map, I'll try to move the map up, and when I let go of the screen, it returns me back to where I started
    Over and over again
    Like I'm walking up on a escilator going down

    Leave a comment:

  • Onyxius
    replied
    Originally posted by Onyxius View Post
    I'm still waiting on a reply
    Samsung keeps telling me i need to reach out to kabam devs to resolve the issue, we uninstalled and reinstalled the game, cleared the phones cache and they are now ready to have me factory reset my phone and i'm not going to do that. I told them that several people have rooted their phone and got rid of touchwiz and no longer have this issue, so we will see what they say next.

    Leave a comment:

  • Onyxius
    replied
    Originally posted by DarkSider8436 View Post
    Just so you know, most of the cases are closed fast without resolution. I can only assume due to the volume they only offer canned responses aka quick responses based on certain keywords in your ticket.

    Can you humor sake try something for me, might take you a little bit of effort but I almost wonder if maybe the touchwiz interface is "overlaying" into the game, aka causing you to crash to home screen when you swipe. I've tested on my own galaxy s5 (kit kat 4.4.2) and find if I swipe fast occasionally it'll close game and go to home screen, I get no errors, no messages, and when I go to open game again it has to go through the complete load process. So anyhow, I think this might be a phone related software/interface bug rather than game. For instance, if your phone has a rule in code built into it that the interface is always on top....basically it's going to override and supercede any coding or anything that can happen in the game.

    Can you try reaching out to samsung support via twitter asking about either disabling touchwiz or if there are any known bugs with it interferring with swiping within apps (albiet games or software). If you tweet to them, they're fast to respond. Main samsung is @samsungmobileus and the one for support is @SamsungSupport they may ask what your model number etc android version and carrier, that's listed under settings, about phone. Humor me here and try this alright, based on me experiencing similar things, I'm guessing its software related to the operating system/phone versus the game...there may not be an easy fix here. Let me know what you hear from them alright?
    I'm still waiting on a reply

    Leave a comment:

  • Frightmaredragon
    replied
    yeah mine glitches a lot too

    Leave a comment:

  • jacksonmssippe
    replied
    If your Samsung isn't rooted, you are stuck with touchwiz
    Thinking about it
    My map only glitches a bit on my hacked the bleep up Note 2 (not touchwiz anymore )
    But completely crashes on my 100% stock Note 3

    There are many with this issue
    Some can't view the map at all
    On stock devices, is strange that Kabam suggests against rooted devices when it actually handles the game better

    Leave a comment:

  • DarkSider8436
    replied
    Originally posted by Onyxius View Post
    I even tried changing the graphics from HD to standard but that did not help either.

    I just got an email back from Kabam, why do I get the feeling this is just going to get shrugged off instead of actually looked at.

    Here is the email, and the case is closed too "Why close a case when there are still issues that need to be resolved?"
    Just so you know, most of the cases are closed fast without resolution. I can only assume due to the volume they only offer canned responses aka quick responses based on certain keywords in your ticket.

    Can you humor sake try something for me, might take you a little bit of effort but I almost wonder if maybe the touchwiz interface is "overlaying" into the game, aka causing you to crash to home screen when you swipe. I've tested on my own galaxy s5 (kit kat 4.4.2) and find if I swipe fast occasionally it'll close game and go to home screen, I get no errors, no messages, and when I go to open game again it has to go through the complete load process. So anyhow, I think this might be a phone related software/interface bug rather than game. For instance, if your phone has a rule in code built into it that the interface is always on top....basically it's going to override and supercede any coding or anything that can happen in the game.

    Can you try reaching out to samsung support via twitter asking about either disabling touchwiz or if there are any known bugs with it interferring with swiping within apps (albiet games or software). If you tweet to them, they're fast to respond. Main samsung is @samsungmobileus and the one for support is @SamsungSupport they may ask what your model number etc android version and carrier, that's listed under settings, about phone. Humor me here and try this alright, based on me experiencing similar things, I'm guessing its software related to the operating system/phone versus the game...there may not be an easy fix here. Let me know what you hear from them alright?

    Leave a comment:

  • Onyxius
    replied
    I even tried changing the graphics from HD to standard but that did not help either.

    I just got an email back from Kabam, why do I get the feeling this is just going to get shrugged off instead of actually looked at.

    Here is the email, and the case is closed too "Why close a case when there are still issues that need to be resolved?"

    Hello again,

    Thank you for getting back with me.
    Sorry to hear that the issue continues even after reinstalling the app. I have forwarded the information you've provided up for review, as any issue would need to be identified and resolved within the actual code of the game by the developers on the game team for our community.

    You may want to keep an eye on the Bugs and Known Issues forums, as updates to this will appear there. You can find those at http://community.kabam.com/forums/fo...d-Known-Issues.

    We again apologize for any inconvenience this may have caused and appreciate your patience while we investigate the issue. This support request will now be closed. If you have any other questions, comments or concerns in the future please submit a new ticket; we are glad to assist you.

    Regards

    Bruce Marshall
    Dragons Of Atlantic : Heirs of the Dragon Support

    Leave a comment:

  • Onyxius
    replied
    Originally posted by DarkSider8436 View Post
    I'm using a galaxy s5 (same kit kat 4.4.2 os) and haven't had this issue. What I can say is try going into your app settings, clear cache/clear data, then uninstall, reinstall and try again.

    Honestly, it may have something to do with the touchwiz interface samsung uses. It "sits" over everything on the phone, and I wouldn't be surprised if somehow thats causing an issue within the game.

    Try what I said and let me know, I'll try to help you out.
    Ok, just went through all of those steps and same thing still happens.

    Leave a comment:

  • DarkSider8436
    replied
    I'm using a galaxy s5 (same kit kat 4.4.2 os) and haven't had this issue. What I can say is try going into your app settings, clear cache/clear data, then uninstall, reinstall and try again.

    Honestly, it may have something to do with the touchwiz interface samsung uses. It "sits" over everything on the phone, and I wouldn't be surprised if somehow thats causing an issue within the game.

    Try what I said and let me know, I'll try to help you out.

    Leave a comment:

  • 2004137
    Guest started a topic Game crashes when swiping on world map

    Game crashes when swiping on world map

    As the title says, my game crashes after 3 or 4 swipes on the world map when trying to find a camp to attack. It has done this for weeks but after the last update or whatever they did recently it has gotten worse. I contacted Kabam and they basically said its just my phone reinstall the game. Well I had already done that. And today I went ahead and uninstalled the game, rebooted, re-installed the game, rebooted and guess what same thing. There are a few people in my alliance having this exact same issue and have reported bugs about it. Heck can see about recording while it happens if I have to.

    Any ideas or am i just SOL?


    -Playing on a Galaxy Note 3
    Tags: None
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