Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Dragon gone and troops not returning... I need help.

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  • Dragon gone and troops not returning... I need help.

    A few hours ago a problem started in my game. I attacked a level 5 camp and my 13244 Dragon never returned, the game seems to be stuck in the fighting part, it is saying fighting for the past two hours. Also, my great dragon was exploring and now it say he is out of the city. No matter how many time I force application refresh it stays like that. I even restarted my iPhone 4-5 times. I do not know what to do or who to contact, can someone please direct me to the right person to contact? Thank you!

  • #2
    I have the same issue troop's status is retreating but never coming home ...)


    • #3
      Go to settings, submit a ticket. I've never heard of that bug before. My realm went under maintenance last night, did yours at any point?


      • #4
        Mine has also gone missing. I am not missing any troop fortunately.


        • #5
          Originally posted by BorinDer View Post
          Mine has also gone missing. I am not missing any troop fortunately.
          Hey Everyone,

          We are looking into this issue ASAP. We apologize for any difficulties that this may have caused.



          • #6
            See there ya go, Dredd's on it.


            • #7
              Different message received from Support

              Originally posted by Dredd Kabam View Post
              Hey Everyone,

              We are looking into this issue ASAP. We apologize for any difficulties that this may have caused.

              Funny. I emailed Kabam about this issue when it occurred on June 5th, and the response I got was that it was somehow my problem alone, that no one else had the problem, and that no one else from my realm had filed any complaints or inquiries, yet global and alliance chat were filled with this very issue. Below is the response I received from kabam:

              " Greetings,

              Thank you for taking the time to write in. If I understand correctly you have been experiencing a lot of lag within the game. I'm sorry this happened and I will be glad to address the issue for you.

              What you are describing sounds like it may be a connection issue, particularly because we haven't been receiving many reports of this in your Realm as we typically would when the issue is occurring for all players in your Realm.

              Please go through your device's settings and turn on Airplane Mode, then turn it off again (weird, I know), and disconnect, then reconnect to WiFi if possible, as this will provide the very best connection. If you’re still having troubles, please power-cycle your modem (turn it off/on) to reset it and re-establish a strong signal.

              If you continue having issues, you may have some potentially corrupt files. Please uninstall and reinstall the app (before you do though, be sure to have your Kabam ID email and password so that you're able to log back in after install). When logging back in after install, you'll need to log back into your account.

              To do this, tap settings> tap Account> and log in with your login credentials.

              If you still are not seeing your city after logging in, tap your Player level in the top left > tap the Realms tab to display a list of all Realms, tap to Create new, or tap Return to go back to any you've played previously.


              DoA Heirs of the Dragon Suppor
              t "