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Dragon Cave Frozen/Exploration Frozen at 0seconds

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  • Dragon Cave Frozen/Exploration Frozen at 0seconds

    Ticket #34312

    The realm Hera for dragon age type realms crashed and was inaccessible a little while ago. I had all 5 of my dragons exploring dragon cave. Since it crashed, my caves are frozen. I cannot collect reward and it says 0s left on exploration, effectively making dragon caves frozen for all 5 of my dragons and I can't do anything.

    Player ID: darksider8436
    Realm: Hera

    Please see attached screenshot, you will see my dragons are locked frozen in middle of cave exploration unable to collect reward and unable to resend or use them. Can you please "unlock" my dragons or release them from cave or whatever it is you do on your end. This is a direct result of the Hera realm servers crashing or going down at approximately 2:45-2:50 server time (us 10:45-10:50 us East time). There are other issues happening such as marches being sent and not returning also.

    I need this fixed as soon as possible else I'm going to fall behind on my daily dragon explorations aka free leveling. Please see screenshot and subsequent email I'll attach that shows all 5 of my dragons frozen. You'll see the 5 screenshots showing all dragons locked\frozen.

    *In addition to this ticket I submitted, at the bottom of the screen under "dragons" (the tab next to march, research, train, build) approximately once a minute it shows the dragons and exploration as 0s also. Can someone please reset dragon cave, obviously the server is having issue "completing" the exploration after the server crashed last night. Considering dragon cave is absolutely useless to me right now until this is reset, can you expedite the fix given the nature of the issue was caused by my dragons were already out exploring, then the server crashed, and upon reload, the issue was present.


  • #2
    The cave finally "unfroze" now and is back to normal. I havn't received a response on my ticket yet, but maybe they fixed and haven't responded yet. Either way, thanks.


    • #3
      Re. Dragon Cave Frozen/Exploration Frozen at 0seconds

      Hi DarkSider8436,
      Thanks for this notification and good to know that the issue is now resolved.

      I also checked with the Gaea developers and they confirmed that it should be fixed by now.

      Best Greetings


      • #4
        Thanks, I'm pretty sure it was caused when the servers went down, the dragon cave went into a "loop" and couldn't complete.