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Thread: I lost all my troops attacking a mountain

  1. #1

    I lost all my troops attacking a mountain

    I had attacked a level 10 mountain in the eleusis realm with way over 20 thousand troops i won and did not lose any troops then i turned right around and attacked another level ten mountain with the same exact march as the first but i lost all my troops and my 5 star max level general which totaled at 45,890 royal assassins. And i have tried uninstalling and reinstalling and nothing has worked. They just vanished and Generals can't be killed so where is my general i didn't even get a report they marched got there and then vanished when they got back general and all for no apparent reason.
    Last edited by Forsaken ANGEL75; 08-15-2019 at 09:01 PM. Reason: I left out some details

  2. #2
    Moderator Veteran Guardian
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    Sep 2016
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    Quote Originally Posted by Forsaken ANGEL75 View Post
    I had attacked a level 10 mountain in the eleusis realm with way over 20 thousand troops i won and did not lose any troops then i turned right around and attacked another level ten mountain with the same exact march as the first but i lost all my troops and my 5 star max level general which totaled at 45,890 royal assassins. And i have tried uninstalling and reinstalling and nothing has worked. They just vanished and Generals can't be killed so where is my general i didn't even get a report they marched got there and then vanished when they got back general and all for no apparent reason.
    Hi Forsaken Angel, that's a shame, specially since Assassins are not curable! Even though marches sometimes have a random component, the loss seems excessive, unless the Mountain was actually occupied by another player's troops and your non-curable Assassins died... The report would clarify this, but you do not have it.

    If your troops won but did not occupy the Mountain and did not return, it could be a sync issue, sometimes resolved by changing world and returning or doing a force refresh, or sending another march from the Muster point. Sometimes stuck marches can also suddenly reappear hours later (for the same reason, or due to connection issues, or to available space on the device).

    If you have already uninstalled, reinstalled, waited, and neither the march nor its report reappear, then please contact Customer Support via the game (Settings/Help/Contact Support) or via email doacs@gaea.zendesk.com , explain as you did here, and attach screenshots (if any).

    You can also try visiting the official DHD Discord server, where you can discuss game issues with experienced players and also contact Gaea staff directly - here is the link: https://discordapp.com/invite/dragonsofatlantis

    Best of luck! I really hope it works out for you!
    Ceridwen
    (forum moderator)
    Discord ID: Ceridwen#5518 (if my forum inbox is full)



    *Moderators are not Gaea staff or employees, they do not have access to player accounts or other personal details. They are players like you, who have volunteered to help other players with game issues and/or to help facilitate communication between Gaea and all players

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