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Thread: How to change your Password outside of the game

  1. #1
    Gaea Mobile Moderator
    Join Date
    Oct 2017
    Posts
    7

    How to change your Password outside of the game

    Greetings, Heroes,

    We developed a new tool for you to be able to change your password while outside of the game. You can also use it if you forget your password.

    Please go to https://mobilegame.gaeamobile.com to use it! Do not use any other previous tool you were used to, those have no effect anymore! Only this new website is available from now on!

    Here are a few tips on how to proceed:

    1.jpg
    1. This tool can be used for those 4 games at the moment.

    2. You can use the "Forgot Password?" feature in the top right corner if you need.
    2.png

    a. This will lead you to this menu:
    3.png

    b. Type your email and the verification code and click on "Reset Password" to receive an email that will allow you to reset your password:
    4.png

    c. Click on the link to go to the reset password page:
    (Remember that password needs to be between 7 and 20 digits, letters or a combination of both)
    5.png

    d. And you are all set!
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    e. What if the email linked to the game is a fake one, how can I reset my password?
    You need to contact the customer service with the in-game function, or at evdcs@gaeamobile.com with the following information so we can update your email to a real one:
    - User ID, the one found in the settings of the game
    - If you cannot find your User ID, please provide your in-game name and server
    - A new email address, so we can link that new address to your account
    - Some information about your account, in order for us to make sure of the ownership of the account (Date of account creation, date of last login, date of last purchases of Mirliths + screenshots of purchase confirmation sent by Apple/Google). The more, the better!

    3. You can log in using your game credentials.
    2.png

    a. Then you can click on Settings to access this menu:
    7.png
    - USERID is an ID shared by all of our games. IT IS NOT the User ID you can see when checking the settings in the game. You can just ignore that ID.
    - EMAIL is self-explanatory. It is the email linked to your account. (If it is a fake email, please check section 2-e of this post)

    b. You can click on "Update Password" to modify your game password:
    (Remember that password needs to be between 7 and 20 digits, letters or a combination of both)
    8.png

    c. You are all set and ready to play!
    9.png

    Do not hesitate to contact the customer service if you encounter any issue!

    Have fun in the game!
    Gaea Mobile Team
    Last edited by Boykam; 12-12-2017 at 08:24 AM.

  2. #2
    Junior Member
    Join Date
    May 2017
    Posts
    6

    Google Play Games

    That's great. But I always log in automatically through Google Play Games and it seems that it is working WITHOUT a Gaea account. How does Google Play link with accounts?

  3. #3
    Gaea Mobile Moderator
    Join Date
    Oct 2017
    Posts
    7
    Hello Tiramisu,

    Only using Google Play Games is actually like using a Guest Login.

    We strongly recommend you to create an account and link an email using the function in the settings menu of the Game. It will help prevent the loss of your account, and will also help you to connect to your account in case you need to change device.

    Regards.

  4. #4
    Member Apprentice Guardian
    Join Date
    Dec 2017
    Posts
    49
    That's great. But I always log in automatically through Google Play Games and it seems that it is working WITHOUT a Gaea account. How does Google Play link with accounts?

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