Page 1 of 3 123 LastLast
Results 1 to 10 of 29

Thread: Orange Hunger Event Issue

  1. #1
    Gaea Mobile Moderator Guardian SuperD's Avatar
    Join Date
    Jul 2015
    Posts
    69

    Orange Hunger Event Issue

    Dear All,

    We are aware of an issue that some players are having with the Orange Hunger Event. If you are experiencing and issue we urge you to contact customer service with as much info as possible. We hope to have a resolution within 24 hours.

    Thanks for your patience.
    Last edited by SuperD; 05-02-2016 at 05:11 PM. Reason: update

  2. #2
    Not some players. No one is able to collect these rewards. You suggest every player on every server contact support and hope for a response?

  3. #3
    Senior Member Battle-seasoned Guardian Neftyda's Avatar
    Join Date
    Feb 2016
    Location
    Server 77 EU
    Posts
    281
    Quote Originally Posted by SuperD View Post
    [...] contact customer service with as much info as possible.[...]
    You kidding ??? What info ???
    And they will ask about screenshots from inventory before and after doing event ?!
    They think we only doing screenshots of everything!

    What is so hard to understand ?!

    FOR FINISHED EVENT NO PRICE - it's so simple...

    Need to show them that many of us have this issue ?

    Give them link to forum... Maybe they will also learn something about game.

  4. #4
    Wartune Forum Moderator Guardian of the Realm
    Join Date
    Feb 2016
    Location
    San Jose, CA
    Posts
    402
    From all the players I've asked no one seemed to be able to claim their prize for the Orange hunger event - not sure what happened, but I believe it can be easily corrected.

  5. #5
    Gaea Mobile Moderator Guardian SuperD's Avatar
    Join Date
    Jul 2015
    Posts
    69
    Quote Originally Posted by ~Hunge~ View Post
    Not some players. No one is able to collect these rewards. You suggest every player on every server contact support and hope for a response?
    Actually it is not everyone. We just tested it on a few devices and are unable to replicate. So we checked tickets that were sent in and found that those players did have an issue which we are researching. We are asking that you send in tickets and the CS system provides more info to us so if an error did occur we can rectify it.

  6. #6
    Gaea Mobile Moderator Guardian SuperD's Avatar
    Join Date
    Jul 2015
    Posts
    69
    Quote Originally Posted by Neftyda View Post
    You kidding ??? What info ???
    And they will ask about screenshots from inventory before and after doing event ?!
    They think we only doing screenshots of everything!

    What is so hard to understand ?!

    FOR FINISHED EVENT NO PRICE - it's so simple...

    Need to show them that many of us have this issue ?

    Give them link to forum... Maybe they will also learn something about game.
    Hi Neftyda,

    We did give them a link to the forum

    We are asking for more info as not everyone is affected, so any info you can help us to identify this problem would be helpful. Now of course if you feel you have no more info that is ok too I would send in a ticket so we have your info and can rectify if need be.

  7. #7
    Junior Member Junior Guardian
    Join Date
    Feb 2016
    Location
    Oregon
    Posts
    29
    Well I have two toons that I play and on both i was not able to collect, as well as most on my server (20 west). So basically u want a whole several sending email and most of us will not get any thing back.
    Tuface s20
    Heros assembly member

  8. #8
    Quote Originally Posted by SuperD View Post
    Actually it is not everyone. We just tested it on a few devices and are unable to replicate. So we checked tickets that were sent in and found that those players did have an issue which we are researching. We are asking that you send in tickets and the CS system provides more info to us so if an error did occur we can rectify it.
    Everyone on my server(9 servers in 1) are unable to collect. Perhaps you should let us know which device our server should be using. Tried on 2 tunes, both apple AND android. New devices.

  9. #9
    Member Apprentice Guardian
    Join Date
    Feb 2016
    Location
    spain
    Posts
    35
    All server 61/63 are haveing problems to collect rewards so fix that dam.n problem dont ask for screen shots and stupid things

  10. #10
    Member Guardian
    Join Date
    Feb 2016
    Location
    Tarragona
    Posts
    68

    S71-74

    All s71-74 too...
    Pizzi. S71 and S25.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •