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Thread: How To Contact Gaea Support!

  1. #1
    AoA Community Manager Guardian of the Realm
    Join Date
    Oct 2015
    Location
    Santa Clara, CA
    Posts
    609

    Exclamation How To Contact Gaea Support!

    Gaea Mobile Customer Service

    Reaching out to Gaea Mobile's Support team will be simple and easy to use. When you?re looking for player support, locating the "Settings" button in the game is the first step to submitting your information for help.

    After You have found your settings button, go ahead and click it! In the settings section, look for another section labeled:
    -Submit a bug
    -Report
    -Customer Support


    This will take you to a section that contains guides and resources about the game and also a feature to submit a ticket directly to us, if these guides do not provide assistance.

    image1 (2).PNG

    Looking to directly message player support?
    Simply click on any article in the list, scroll down to the very end of the article and look for the section the button that says "I Need More Help"

    image2.jpg

    Once you click on the "I Need More Help" button and fill out the form. After you have filled that form out, you will get an email saying your ticket has been sent to Customer Support.

    image3.PNG

    The team will begin responding to your ticket through the email you provided!


    (P.S. If your Support Section does not look like this yet, we are still transitioning the game)

  2. #2
    Gaea Mobile Moderator Guardian of the Realm
    Join Date
    May 2018
    Posts
    508
    If your unable to login to the game you may also submit a ticket by mailing koccs@gaea.zendesk.com

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