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Type: Posts; User: Ceridwen

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  1. Replies
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    915

    Hi Riki - I would assume so. Looks like emergency...

    Hi Riki - I would assume so. Looks like emergency maintenance, since there are no additional messages on the screen upon attempting to enter the server. I do not have further details at this stage...
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    Hi Noah - I'm sorry you are having this issue ......

    Hi Noah - I'm sorry you are having this issue ... if you have taken all the usual steps to gain the Chest and it is still not appearing, and for anything account-related, your best course of action...
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    915

    Hi Noah, I just checked again and S110 is still...

    Hi Noah, I just checked again and S110 is still closed to me too. Your concerns have been forwarded to Gaea from this end, hopefully maintenance will end sooner than later and the new realm can...
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    A maintenance has just been completed on Server...

    A maintenance has just been completed on Server 110 and it might be just a carryover glitch. If activating a different questline or changing server and returning back to S110 also do not unlock the...
  5. Hi Forsaken Angel, that's a shame, specially...

    Hi Forsaken Angel, that's a shame, specially since Assassins are not curable! Even though marches sometimes have a random component, the loss seems excessive, unless the Mountain was actually...
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    Winners Announced !

    Congratulations to Graygondrake, Harvey Specter and Danicksta1, winners of this week's giveaway!
    Prizes will be sent directly to your inventory!




    And thank you everyone for participating -...
  7. Replies
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    915

    Just an update: Server Maintenance on S110...

    Just an update: Server Maintenance on S110 should be over this Friday, 16 August.
  8. Thread: Cant log on

    by Ceridwen
    Replies
    1
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    300

    Hi AussieBomber - looks like might be a...

    Hi AussieBomber - looks like might be a device-related issue... If you have sent in several tickets on the same subject sometimes the latest ticket will slow down the previous ones. Try replying to...
  9. Replies
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    915

    I just checked and it is still closed for...

    I just checked and it is still closed for maintenance and there is an apology for the inconvenience caused. Thank you for reporting the issue, it has been passed on. Please also write directly to...
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    443

    Hi Jack, this happens every now and again... if...

    Hi Jack, this happens every now and again... if it is still stuck after refreshing and/or changing server and/or trying to recall it from the muster point and/or sending another March out and...
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    Hi 11dogj - I esperienced a similar issue when...

    Hi 11dogj - I esperienced a similar issue when when Kabam handed over to Gaea, due to the fact I was using the same Kabam ID for the Facebook and mobile version. The Facebook version of the game...
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    Hi Choto ... Sometimes the mail expires, and that...

    Hi Choto ... Sometimes the mail expires, and that may be a reason the items are no longer retrievable. If you have created space in your inventory , refreshed, and the items are not there either, the...
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    Hi rispris, thanks for reaching out, and glad to...

    Hi rispris, thanks for reaching out, and glad to have you back!! :)

    Anniversary email messages were sent out on 8 August, encouraging players who had been away from the game for a while to log...
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    Evento collezione del VI Anniversario!

    Signori e Dame dei Draghi! La celebrazione del nostro Sesto anniversario e' gia' in corso. Speriamo che vi sia piaciuto il calendario di agosto e le nostre offerte speciali per l'anniversario....
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    Winners Announced!

    Congratulations to ElsieDoA, Painfull and jeewee, winners of this week's giveaway!
    Prizes will be sent directly to your inventory!
  16. Replies
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    400

    Hi - really sorry to find you are having the...

    Hi - really sorry to find you are having the issue... If you have already tried standard fixes like clearing the cache in Android (or uninstall/reinstall on iOS) changing server then returning, and...
  17. Replies
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    1,239

    you did well - please let us know how you go !...

    you did well - please let us know how you go ! All the best
    Ceri
  18. Replies
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    614

    Winners Announced!

    Congratulations to EdonValkyrie, maitane35, Harvey Specter , winners of this week's giveaway!
    Prizes will be sent directly to your inventory!


    Keep dropping in for more chances in our next...
  19. Replies
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    1,239

    The issue has been reported and should be fixed...

    The issue has been reported and should be fixed now, if after refreshing the game the issue is still ongoing, please write to Customer Support with screey or a brief video (if you can) and describing...
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    Hi PurPur - don't worry, all is not lost! It may...

    Hi PurPur - don't worry, all is not lost! It may depend on a number of factors... including which realm was hosting your lev. 12 city , the device you were using, and/or if you had registered your...
  21. Replies
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    1,352

    Winners Announced!

    Congratulations to maitane35, Lunstico, Mingnmanitu, winners of this week's giveaway- Prizes will be sent directly to your inventory!
  22. Replies
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    Winners announced!

    Congratulations to Painfull, jeewee, Lordjaffee, winners of this week's giveaway!
    Apologies for the delay... prizes will be sent soon, directly to your inventory.


    And thank you everyone for...
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    Hola, Ahharu, por lo que describiste, parece que...

    Hola, Ahharu, por lo que describiste, parece que puede que no sea un error, sino una compra accidental.


    Su mejor opcion es ponerse en contacto con el servicio al cliente a traves del juego...
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    1,371

    Winners Announced!

    Congratulations to Isidore , Irisana and Fioruchi, winners of this week's giveaway!
    Prizes will be sent soon, directly to your inventory :)

    And thank you everyone for participating - keep...
  25. Thread: Gift cards?

    by Ceridwen
    Replies
    1
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    2,830

    Not sure, but in these cases, and for all account...

    Not sure, but in these cases, and for all account and payment issues, your best bet is to write to Customer Support: wtm@gaea.zendesk.com

    Best wishes!
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